Credit cards brush with NCC
Wednesday 19 June 1996
It wants the Office of Fair Trading to reinforce the existing rules on joint and several liability which give the consumer equal right of redress against the credit card company and the supplier of the goods and services.
"At the moment, claimants are fobbed off unless they can quote the law and have the support of a consumer adviser," the NCC said yesterday in response to a Department of Trade Industry consultation document.
The NCC also wants to make sure that consumers are aware that they have an equal right of claim and has called on the OFT to ensure that credit card companies accept their responsibility to meet the full bill for claims, not just the amount paid by card.
The Credit Card Research Group, which represents virtually all the companies issuing Mastercard and Visa cards in the UK, yesterday rejected the suggestion that it ignores widespread claims for faulty goods and sub-standard services.
It argues that 95 per cent of the 20,000 claims its members receive in an average year involve cases where the supplier has gone bankrupt, and the credit card company assumes liability.
Typically these are items such as holidays, furniture, computers and mail-order goods for which consumers pay in advance and await delivery.
In the remaining cases, the CGRG agrees card companies will suggest that the first port of call should be the supplier of the goods. It also claims to have the agreement of the Office of Fair Trading and the Consumer Association that this is a logical way of proceeding.
However, the NCC says its evidence has come from trading standards officers and Citizens Advice bureaux. They believe that in many cases consumers are told to pursue the supplier through to the courts in an attempt to get justice, and are not reminded that under Section 75 of the Consumer Credit Act they have an equal right to claim against the card company.
- 1 Exclusive: Abusers using spyware apps to monitor partners reaches 'epidemic proportions'
- 2 Margaret Thatcher 'expressed fears of Asian rising' at Anglo-Irish summit in 1984
- 3 Sussex couple die in suspected Christmas Day 'suicide pact'
- 4 The 'Black Museum': After 150 years, public set to see exhibits from police’s grisly crime museum
- 5 The Unluckiest People of the Year 2014 (and one very unlucky giraffe)
British actor Idris Elba cannot star as James Bond because he is black, says shock jock Rush Limbaugh
Germany anti-Islam protests: 17,000 march on Dresden against 'Islamification of the West'
Ukip member gets into Christmas spirit with Union Flag plea to Santa 'for our country back'
Immigrants make UK racist, says Ukip councillor Trevor Shonk
BBC director Danny Cohen: Rising UK antisemitism makes me feel more uncomfortable than ever
Katie Hopkins speaks out on childhood obesity: 'Parents of fat children should be prosecuted for child cruelty'
iJobs Money & Business
Not specified: Selby Jennings: VP/SVP Credit Quant Top tier investment bank i...
Not specified: Selby Jennings: Quantitative Research | Global Equity | New Yor...
Not specified: Selby Jennings: SVP Model Validation This top tiered investment...
Highly Competitive: Selby Jennings: Our client, a leading European Oil trading...