Even ombudsman make mistakes
Sunday 25 April 1993
'How The Insurance Ombudsman Can Help You' is available free from the Insurance Ombudsman Bureau, Citizens Advice Bureaux and the insurance companies which participate in the scheme, and it was printed in October 1991.
It explains clearly the Insurance Ombudsman's powers of investigation and adjudication in disputes between an insurance company and its customers. There is also a section which sets out what the Insurance Ombudsman cannot do.
'As a rule the Ombudsman cannot investigate your complaint if the policy or contract is in the name of a company, a partnership, or a club rather than a natural person,' it states.
But that is not the case. The Insurance Ombudsman cannot investigate if the policy is for the benefit of a company. But he can look into a complaint if the policy is for the benefit of the employees, even though it is in the company's name.
Medical fees insurance is often provided by a company. The policy is in the company's name but it is the employee who gets the benefit. WPA, Norwich Union and Orion are among the large medical fees insurers which belong to the Insurance Ombudsman scheme.
Julian Stainton, managing director of WPA, is concerned: 'The IOB could have disenfranchised an enormous number of people. I am jolly glad they are not drafting the Maastricht Treaty,' he said.
However, the wording will be corrected when the leaflets are reprinted some time this year.
- 1 I'm A Celebrity 2014: Jungle security stepped up after murder and 'suspicious death' near to camp
- 2 To help fuel their propaganda machine against the poor, our government has now decided to redefine the word 'welfare'
- 3 Jeremy Hunt: 'I took my children to A&E because I didn't want to wait for GP appointment'
- 4 Girl, 7, gets Tesco to remove 'stupid' sign suggesting superheroes are 'for boys'
- 5 This letter from a reader explains why women can’t play football
Rochester by-election: Ukip gains second MP as Tory defector Mark Reckless holds seat
Ukip says babies born to immigrants in the UK should be classed as migrants – which would include Nigel Farage’s own children
'Beast of Bolsover' Dennis Skinner takes Ukip MP Mark Reckless to task moments after he is sworn in
The young are the new poor: Sharp increase in number of under-25s living in poverty, while over-65s are better off than ever
Tamir Rice: 12-year-old boy playing with fake gun dies after being shot by Ohio police
Exclusive: UK approved £7m Israeli arms sales in six months before Gaza conflict
iJobs Money & Business
£16000 - £18000 per annum: Langley James : IT Support; Helpdesk, VMware; Manch...
£35000 - £450000 per annum + £3k car, £70k ote: h2 Recruit Ltd: Do you want to...
£Attractive Package: Citifocus Ltd: Prestigious financial institution seeks to...
£Negotiable: Citifocus Ltd: Experienced operational risk professional with ban...