New-look Oftel dials into action

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The Independent Online
A "NEW-LOOK" Oftel yesterday began operations after David Edmonds, the director-general, unveiled the full details of the telecoms watchdog's reorganisation.

Oftel's 10-branch system has been replaced by two operational directorates, backed by a business support directorate. Oftel said the regulatory policy directorate, under Ann Taylor, would take responsibility for developing the UK's framework to protect consumers and encourage competition, while the compliance directorate, under Jane Whittles, will handle complaints and enforce licence conditions. Mr Edmonds' deputy, Anne Lambert, will oversee both directorates as director of operations.