BlackBerry anger over 'inaccurate' comScore

BlackBerry's owner Research in Motion (RIM) yesterday launched a public attack on comScore, one of the leading research companies in the UK, saying its latest statistics on smartphone sales were wrong "by a wide margin".

The difference in opinion over comScore's numbers is also the difference between BlackBerry as the most popular smartphone brand in the UK or the fourth, behind the iPhone, handsets that run Android and Nokia.

ComScore released its latest figures for smartphone growth in the UK on Friday, estimating that BlackBerry had around 3.5 million subscribers in May.

The Canada-based company, which has suffered a tough first half to the year but remains strong in the UK, complained the estimates were off by almost half. It claims "just under 7 million subscribers" for the month.

One analyst at a rival research firm said: "It is unusual that a spat like this becomes public. We'd be surprised if BlackBerry was fourth in the UK, it is performing very well over here. The market is a shining light."

ComScore responded with surprise that this had become an issue. A spokeswoman for the data company said there was a distinction between the numbers it had reported and those put out by BlackBerry.

She said that BlackBerry "is talking about sales figures, we are talking about primary handsets used by people of over 13 years old". So many respondents could have still have a BlackBerry without it showing up in the data as their "primary" handset.

A spokeswoman for BlackBerry hit back: "The amount of people with a second handset still doesn't begin to explain the difference in numbers."

RIM pointed to a different set of figures drawn up by rival GfK Group, which showed it was the number one smartphone vendor in the UK as well as top for pre-pay smartphones in May. GfK's numbers found that the BlackBerry Curve 8520 was the best selling pre-pay phone during May.

ComScore was perplexed RIM had moved to air its concerns in such a public manner, adding the two sides were still in talks over the matter. "I don't think it is a real issue," its spokeswoman said. "They work with us and have done for some time." One industry insider not connected to either company said: "These situations do arise. If the numbers are way out there may be some issues with how the data is put together. For a company to dispute the numbers means there must be truth to it."

ComScore's data announcement found that 42 per cent of UK mobile consumers used a smartphone in May up from 27 per cent a year earlier. Apple is the most popular with a 27.1 per cent market share. This was followed by Android-powered devices, which had soared a staggering 634 per cent in the past year. Then came Nokia's Symbian, which had dropped a tenth.

Separately, it emerged that product delays from RIM, including the new Bold 9900, had hit UK-based chip manufacturer Wolfson Microelectronics. It is understood that RIM would have been Wolfson's third biggest customer but for the delays to its new portfolio. The UK group warned that delays to products and challenging conditions meant sales would grow 10 per cent less than expected.

Start your day with The Independent, sign up for daily news emails
News
news
News
peopleIt seems you can't silence Katie Hopkins, even on Christmas Day...
Arts and Entertainment
tvChristmas special reviewed
Arts and Entertainment
Wolf (Nathan McMullen), Ian (Dan Starky), The Doctor (Peter Capaldi), Clara (Jenna Coleman), Santa Claus (Nick Frost) in the Doctor Who Christmas Special (BBC/Photographer: David Venni)
tvOur review of the Doctor Who Christmas Special
PROMOTED VIDEO
News
i100
Arts and Entertainment
Jenna Coleman as Clara Oswald in the Doctor Who Christmas special
tvForget the rumours that Clara Oswald would be quitting the Tardis
Arts and Entertainment
Japanese artist Megumi Igarashi showing a small mascot shaped like a vagina
art
ebooks
ebooksA year of political gossip, levity and intrigue from the sharpest pen in Westminster
Life and Style
fashion
Arts and Entertainment
Left to right: Stanley Tucci, Sophie Grabol and Christopher Eccleston in ‘Fortitude’
tvSo Sky Atlantic arrived in Iceland to film their new and supposedly snow-bound series 'Fortitude'...
Arts and Entertainment
tv
News
The Queen delivers her Christmas message
newsTwitter reacts to Her Majesty's Christmas Message
Sport
sport
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

Selby Jennings: Oil Operations

Highly Competitive: Selby Jennings: Our client, a leading European Oil trading...

The Jenrick Group: Night Shift Operations Manager

£43500 per annum + pension + holidays: The Jenrick Group: Night Shift Operatio...

SThree: Trainee Recruitment Consultant - LONDON

£20000 - £25000 per annum + OTE £40,000 + Car + Pension: SThree: SThree are a ...

SThree: Trainee Recruitment Consultant

£20000 - £25000 per annum + OTE £35K: SThree: We consistently strive to be the...

Day In a Page

A Christmas without hope: Fears grow in Gaza that the conflict with Israel will soon reignite

Christmas without hope

Gaza fears grow that conflict with Israel will soon reignite
After 150 years, you can finally visit the grisliest museum in the country

The 'Black Museum'

After 150 years, you can finally visit Britain's grisliest museum
No ho-ho-hos with Nick Frost's badass Santa

No ho-ho-hos with Nick Frost's badass Santa

Doctor Who Christmas Special TV review
Chilly Christmas: Swimmers take festive dip for charity

Chilly Christmas

Swimmers dive into freezing British waters for charity
Veterans' hostel 'overwhelmed by kindness' for festive dinner

Homeless Veterans appeal

In 2010, Sgt Gary Jamieson stepped on an IED in Afghanistan and lost his legs and an arm. He reveals what, and who, helped him to make a remarkable recovery
Isis in Iraq: Yazidi girls killing themselves to escape rape and imprisonment by militants

'Jilan killed herself in the bathroom. She cut her wrists and hanged herself'

Yazidi girls killing themselves to escape rape and imprisonment
Ed Balls interview: 'If I think about the deficit when I'm playing the piano, it all goes wrong'

Ed Balls interview

'If I think about the deficit when I'm playing the piano, it all goes wrong'
He's behind you, dude!

US stars in UK panto

From David Hasselhoff to Jerry Hall
Grace Dent's Christmas Quiz: What are you – a festive curmudgeon or top of the tree?

Grace Dent's Christmas Quiz

What are you – a festive curmudgeon or top of the tree?
Nasa planning to build cloud cities in airships above Venus

Nasa planning to build cloud cities in airships above Venus

Planet’s surface is inhospitable to humans but 30 miles above it is almost perfect
Surrounded by high-rise flats is a little house filled with Lebanon’s history - clocks, rifles, frogmen’s uniforms and colonial helmets

Clocks, rifles, swords, frogmen’s uniforms

Surrounded by high-rise flats is a little house filled with Lebanon’s history
Return to Gaza: Four months on, the wounds left by Israel's bombardment have not yet healed

Four months after the bombardment, Gaza’s wounds are yet to heal

Kim Sengupta is reunited with a man whose plight mirrors the suffering of the Palestinian people
Gastric surgery: Is it really the answer to the UK's obesity epidemic?

Is gastric surgery really the answer to the UK's obesity epidemic?

Critics argue that it’s crazy to operate on healthy people just to stop them eating
Homeless Veterans appeal: Christmas charity auction Part 2 - now LIVE

Homeless Veterans appeal: Christmas charity auction

Bid on original art, or trips of a lifetime to Africa or the 'Corrie' set, and help Homeless Veterans
Pantomime rings the changes to welcome autistic theatre-goers

Autism-friendly theatre

Pantomime leads the pack in quest to welcome all