Business Diary: Woman complains horse is too ill to ride

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The Independent Online

Faulty washing machines and toys feature prominently in customer complaints, but a sick horse is a new one on us. Nonetheless, the UK European Consumer Centre, which is two-years-old on Saturday, highlighted the case of a UK woman who was miffed at finding out that the £3,000 horse she bought from a Swedish trader suffering from a medical condition that prevented it from being ridden. The ECC's UK arm took up the case and a mediation body eventually ruled in her favour. The horse was sent back to the trader and the woman was reimbursed £3,000 plus damages. Neight a bad result.

Vodafone chief in vampire twilight zone

Teenage girls around the world have fallen head-over-heels for the high-school vampire romance series Twilight. It emerged yesterday that its fan base stretches to a more surprising demographic: FTSE-100 chief executives. Vodafone boss Vittorio Colao revealed at yesterday's half-year results that he tested his company's 360 mobile data service and downloaded a book to his mobile. He said it was either Twilight or a limited selection of textbooks. But did he like it so much that he will be queuing up with the screaming teens when the sequel to the film version debuts in the UK this month? Diary thinks we should be told.

After 6 years, Babcock is still new kid on block

We are big fans of Babcock International (see today's Investment Column). But we are not really persuaded by the explanation by the chief executive, Peter Rogers, for why the stock is trading at a discount to its peers. Babcock is not well known by investors, he says, having only traded as a support services company for six years. When will investors have had chance to catch up: the turn of the next century?

American Express joins retail chiefs for launch

New West End Company boasts that "the great and the good from the retail world" will attend an event today to promote the traffic-free day on 5 December in London. They include Sir Philip Green (BHS), Harold Tillman (Jaeger) and one Lan Tu – who just happens to be the head of UK merchant services at American Express, sponsor of the Shop West End VIP Day.

Number of the day: 1p

Barclays' return to the dividend list.