East Coast rail firm Directly Operated Railways boosts profits
Thursday 27 September 2012
A railway company which was temporarily re-nationalised by the Government three years ago reported increased profits and an improvement in passenger satisfaction today.
Directly Operated Railways (DOR), which took over the running of the East Coast line from National Express, said its operating profit increased by 7% in the year to March to £7.1 million.
Turnover for the year amounted to £665.8 million, an increase of £20 million, leaving a profit before tax and service payments to the Department for Transport of £195.7 million, an increase of £13 million.
Passenger journeys at East Coast, which runs trains from London to Yorkshire, the North East and Scotland, increased by 2.1%, while customer satisfaction at East Coast rose by 2%, and the latest punctuality figures were its best since records began in 1999.
DOR chairman Doug Sutherland said: "During the year, we made further very good progress with the business turnaround of East Coast, and continued to invest in our infrastructure assets, our people, and the delivery of significant improvements in customer service.
"Our assets have been worked harder, and a solid financial performance has been achieved in a challenging economic environment.
"The major challenge in May 2011 was the introduction of a comprehensive timetable change across the entire East Coast network.
"Despite being the biggest change on the East Coast Main Line in 20 years - and 10 years in the making by the industry - the new timetable was introduced seamlessly by East Coast. I want to thank everyone who helped to make that possible."
DOR said it anticipated that the franchise will transfer to a new private operator around the end of 2013.
Bob Crow, leader of the Rail, Maritime and Transport union, said: "These figures show that a publicly-owned train operator can run services without robbing the taxpayer and without ripping off huge private profits and dividends.
"Every single penny made by DOR is reinvested in services and that is why they should be handed the West Coast route as an alternative to the current franchise madness and be allowed to carry on developing a publicly-owned railway on the East Coast."
educationTo mark International Women's Day, Sarah Brown on how charities have brought proper joined-up thinking to the delivery of education
Lammily: Barbie-like doll hits Kickstarter fundraising target in a day
12 Years A Slave star Lupita Nyong’o on racism in beauty: 'Every day I woke up hoping my skin was a little bit lighter'
Belle Knox: How a porn star student from Duke University became bigger than Justin Bieber
Oscar Pistorius trial: Neighbour feared South African athlete would use gun that killed his girlfriend Reeva Steenkamp to kill himself
Top 10 most expensive cities in the world: Singapore named costliest place to live – but what about London?
Apple's Tim Cook: Business isn’t just about making profit
Thousands of young people forced to go without food after benefits wrongly stopped under 'draconian' new sanctions regime
Ukraine crisis: New navy chief 'defects' and surrenders Crimean HQ as Putin claims ultranationalists forced intervention
Ukraine crisis: Russia dismisses '3am ultimatum' as 'total nonsense'
If you're horrified by a flame-roasted dog, you should be shocked at a hog roast
Poor 'live like animals' says Boris's privately educated sister after going on 'poverty safari'
- 1 The future of sex: The first female condoms were derided, mistrusted and shunned - but will their modern counterparts catch on?
- 2 South African rhino finally put down after roaming Kruger park for days with horn hacked off and bullet in brain
- 3 Study suggests that 'gaydars' are real - at least for women
- 4 Man stabbed with Legend of Zelda Master Sword in serious condition
- 5 First clip of Outkast's Andre 3000 in Jimi Hendrix biopic All Is By My Side emerges
iJobs Money & Business
£1200 per month: Inspiring Interns: Our client is one of Europes leading mobi...
£18000 - £19000 per annum: Inspiring Interns: Our client is the UKs leading i...
£30000 - £45000 per annum: Inspiring Interns: A (non-bank) fast-growing intern...
£40000 - £80000 per annum + Very Compeititve Salary: Austen Lloyd: Corporate F...