EDF receives further slap on wrist for worst complaint handling record
EDF Energy has been handed a further slap on the wrist by the energy watchdog for the poor way it deals with complaints.
Ofgem said more than half of the French-owned firm’s customers expressed dissatisfaction last year, leaving the company with the worst record for complaints-handling of the Big Six for the second year running.
Ofgem fined British Gas £2.5m and nPower £2m for poor complaints’ handling last year.
An investigation into EDF’s complaints’ procedure - launched by the watchdog in 2010 -is still ingoing but, if found guilty, the French firm could be slapped with a larger fine.
A spokesman for EDF said: “we recognise that there are still improvements to be made.”
The biggest problems across energy firms are delayed responses and lack of communication, said Ofgem.
It said only one in six complaints are resolved quickly, after just one contact.
Audrey Gallacher, Director of Energy at Consumer Focus, said: “It is unacceptable that many customers have to go through a long, drawn-out process to get their problem resolved. There must be clear progress on this from suppliers.”
Scottish Power and SSE retained their positions as having the highest customer satisfaction rates. The two were the only firms to have more satisfied than dissatisfied firms.
British Gas, EDF, E.on and nPower, all had many more unhappy customers than happy.
- 1 Sabina Altynbekova, the girl branded 'too good looking' for volleyball, says social media obsession with her is a 'bit much'
- 2 Disney heiress Abigail disowns her share of family profits in West Bank company
- 3 The secret report that helps Israel hide facts
- 4 Israel's propaganda machine is finally starting to misfire
- 5 'Hello mum, this is going to be hard for you to read ...'
Sally Farmiloe dead: Howards' Way actress, and former mistress of Jeffrey Archer, dies aged 60
Justin Bieber posts Instagram photo of Orlando Bloom crying after Ibiza fight 'over Miranda Kerr'
Sabina Altynbekova, the girl branded 'too good looking' for volleyball, says social media obsession with her is a 'bit much'
Disney heiress Abigail disowns her share of family profits in West Bank company
Australian model Robyn Lawley stages naked protest against huge coal mine seven times the size of Sydney Harbour
The secret report that helps Israel hide facts
Land for gas: Merkel and Putin discussed secret deal could end Ukraine crisis
Woman and two children killed by mob in riots over 'blasphemous' Facebook post in Pakistan
A day in the life of Vladimir Putin: The dictator in his labyrinth
Putin is 'thuggish, dishonest and reckless', says British ambassador to US
Richard Dawkins tweets: 'Date rape is bad, stranger rape is worse'
- < Previous
- Next >
iJobs Money & Business
£20000 - £24000 per annum: Harrington Starr: A leading provider of web based m...
£28000 - £32000 per annum: Ashdown Group: Secretary (Sales Team Support) - Mat...
Competitive (DOE): Guru Careers: We are looking for an Assistant Management Ac...
£600 - £700 per day + competitive: Orgtel: Senior Investment Accounting Change...