E.On forced to hand back £1.7m after overcharging
Energy supplier E.ON has been forced to hand over £1.7m to customers after it was caught overcharging.
The company hit around 94,000 UK customers with either higher exit fees than necessary or overcharged them following price rises.
The compensation payment agreed with the energy regulator Ofgem includes a £300,000 payment to a consumer fund which E.ON runs in partnership with the charity Age UK.
Sarah Harrison, the regulator's enforcement chief, said: "Ofgem has put in place protections for consumers so they can get a fair warning if their supplier puts up prices and time to shop around for a better deal.
"E.ON has accepted it failed to meet these protections. [The announcement] that E.ON will compensate customers is a positive step by the company to put right their mistakes."
The German-owned company came in for criticism this summer after it announced a 24 per cent rise in half-year UK profits. It made £245m between January and June, up from £198m over the same period in 2011.
Meanwhile home energy bills have been soaring, although E.ON agreed to fix its standard tariff until the end of the year. It has kept to that, although is expected to announce a price hike of around 10 per cent early next month.
The company blamed the overcharging on a computer glitch after it raised prices for domestic customers in 2011.
It is supposed to give customers 30 days' notice of a hike and then not charge them an exit fee if they leave during the notice period, but it did levy the fees.
- 1 Isis 'jihadi bride' claims forced sex with Yazidi girls is never rape because Koran condones it
- 2 Woman accidentally shoots herself in the head while posing for a selfie
- 3 Art Garfunkel: Paul Simon is a 'monster' with a Napoleon complex
- 4 Isis burns woman alive for refusing to engage in 'extreme' sex act, UN says
Isis 'jihadi bride' claims forced sex with Yazidi girls is never rape because Koran condones it
Woman accidentally shoots herself in the head while posing for a selfie
Isis burns woman alive for refusing to engage in 'extreme' sex act, UN says
Puerto Rico, island of lost dreams: People are leaving the debt-hit territory in droves as near neighbour Cuba's star rises
16-year-old girl beaten and burned alive by lynch mob in Rio Bravo, Guatemala
As a white man, I'm surprised more women aren't tweeting the hashtag #KillAllWhiteMen
Scotland may have to leave the EU even if it votes to stay in, David Cameron confirms
The day that Britain resigned as a global power
Almost a third of school pupils believe 'Muslims are taking over our country', study claims
SNP fury as HS2 finds 'no business case' for taking fast train service to Scotland
Gay marriage 'Bert and Ernie' cake bakery found guilty of discrimination in Northern Ireland
iJobs Money & Business
£40-50K: Guru Careers: We are seeking an experienced Software / C# Developer w...
£45,000 - £55,000: Neil Pavier: Are you looking for your next opportunity for ...
£45,000 - £55,000: Sheridan Maine: Are you a newly qualified ACA/ACCA/ACMA qua...
£50,000 - £60,000: Laura Norton: Are you looking for an opportunity within a w...