Full-service TalkTalk starts to walk the walk
Tuesday 05 February 2013
TalkTalk, the broadband provider, saw the first quarterly rise in customers over the past three months as it moves from traditional phone provider to all-singing, all-dancing internet, TV and mobile supplier.
Chief executive Dido Harding said: “We have returned our total customer base to growth for the first time in three years — an important milestone on our journey to become a growing and more profitable business.”
TalkTalk launched it TV service and mobile handset offer during the summer. It has already signed up 80,000 TV customers, who get a YouView plus added extras service, and is now capable of installing 10,000 new customers a week.
Revenues fell in the three months to December from £422 million to £415 million as it continues to shed less profitable customers. Revenues from broadband customers rose 5.8% to £292 million.
Harding said: “We are confident of delivering full-year results in line with our guidance, and are making real progress towards our medium-term targets.”
TalkTalk shares gained 6.2p, or 2.5%, to 259.6p.
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