High-street shops sever links with discount firm Webloyalty
Sunday 22 February 2009
Debenhams, Asda, Thomas Cook, HMV and B&Q have severed or suspended their ties with one of the UK’s biggest “pop up” internet discount groups, Webloyalty, after the scheme prompted a wave of complaints.
It is believed that hundreds of objections have been made by angry shoppers, unaware they had been signed up to pay £10 a month in membership fees to the company’s Shoppers Discounts & Rewards programme.
A spokesman for B&Q said: “We’ve removed the website Shopper Discounts & Rewards from our affiliate network with immediate effect. We’re grateful that this matter has been brought to our attention and would like to apologise to any customer who has been inconvenienced through using this site.”
A spokesman for Debenhams said: “We would never want to be associated with such a scheme and we will review our relationship with Incentive Networks [a wholly owned subsidiary of Webloyalty] as a result of this.”
Webloyalty recruits members by placing pop-up ads offering customers £15 off future purchases on a range of websites. The small print states that by applying for the discount and entering personal details, shoppers agree to a subscription.
“It’s misleading, but it’s not illegal,” said Graham Charlton from digital publisher Econsultancy. “Generally, people scan information and don’t necessarily read the terms and conditions.”
In January, Webloyalty agreed an out-of-court settlement in the US as it faced legal action against its loyalty scheme Reservations Rewards.
A spokesman for Webloyalty said: “We understand that some consumers, regardless of the abundance of clear and conspicuous disclosures, may still complain that they were unaware, or perhaps subsequently forgot, that they had enrolled in a membership programme. Any suggestion that consumers have been signed up for Webloyalty’s service without their knowledge or consent would be false.”
The spokesman declined to comment on how many of its members had been refunded because of confusion over its sign-up policy.
- 1 Moscow voted the world's unfriendliest city
- 2 The excuses your boss is most likely to believe when you call in sick
- 3 I'm pansexual – here are the five biggest misconceptions about my sexuality
- 4 More than 11,000 Icelanders offer to house Syrian refugees to help European crisis
Climate change: 2015 will be the hottest year on record 'by a mile', experts say
Senior British politicians tell David Cameron: When dead children are being washed up on beaches, it's time to act
Jeremy Corbyn calls Osama bin Laden's killing a 'tragedy' - but was it taken out of context?
If these extraordinarily powerful images of a dead Syrian child washed up on a beach don’t change Europe’s attitude to refugees, what will?
If you're not already angry about the refugee crisis, here's a history lesson to remind you why you really should be
Theresa May says migrants should be banned from entering the UK unless they have jobs lined up
iJobs Money & Business
£14000 - £16000 per annum: Recruitment Genius: This company was established in...
£20000 - £25000 per annum + OTE 40k: SThree: SThree are a global FTSE 250 busi...
£20000 - £25000 per annum + competitive: SThree: SThree are a global FTSE 250 ...
Voluntary and unpaid, reasonable expenses reimbursable: Reach Volunteering: St...