LA Fitness and Dave Whelan Sports improve gym contracts after OFT investigation
Tuesday 10 September 2013
Two of Britain's biggeset gym chains today agreed to make their contracts clearer and give customers more rights to cancel their membership, after an investigation by the consumer watchdog the Office of Fair Trading.
LA Fitness and Dave Whelan Sports, which between them have more than 500,000 customers, along with Harlands, a group which handles 900,000 gym contracts, has made undertakings to the OFT which allow customers to cancel if they lose their job or suffer an illness or injury.
Cavendish Elithorn, OFT director, said: “Millions of gym members now have better contract terms, including improved cancellation rights that prevent them being unfairly locked in if their circumstances change. This should be a warning to the rest of the industry that we will not hesitate to take action where we find consumers being treated unfairly.”
Similar undertakings were made by Bannatyne Health & Fitness, David Lloyd Leisure and Fitness First earlier this year following a two-year investigation by the OFT.
Elithorn said: “Anyone joining a gym or health club should carefully consider the contract terms before signing up. Consumers should shop around and ask questions. Alarm bells should ring if gyms are not clear and upfront about terms and conditions, including the length of the contract and cancellation rights. If consumers are told something that is not in the terms and conditions, they should ask for written confirmation.”
- 2 Harry Potter fans can apply to the Hogwarts-inspired College of Wizardry
- 3 Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
- 4 Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
- 5 Orange Wednesdays are no more
Weather bomb in pictures: Storms cuts power for tens of thousands – and snow is on the way
Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
Russell Brand was rendered speechless on Question Time by this man
Fury at Airbus after it hints the super-jumbo may be mothballed
Nigel Farage: Me vs Russell Brand on Question Time – he's got the chest hair but where are his ideas?
Shock poll shows voters believe Ukip is to the left of the Tories
Disgruntled RBS worker writes hilarious open letter to Russell Brand after anti-capitalist publicity stunt leaves him hungry
New era of cheap oil 'will destroy green revolution'
Ukip founder Alan Sked and Nigel Farage 'begged Enoch Powell to stand as a candidate'
Ukip candidate jokes about 'shooting peasants' in racist and homophobic rant
iJobs Money & Business
£32000 - £35000 per annum + benefits: Ashdown Group: Marketing Services Manage...
£Neg. (DOE) + Excellent Benefits: Guru Careers: A Finance Account Manager with...
£40000 - £470000 per annum + bonus: Ashdown Group: Java Developer / J2EE Devel...
£45000 - £55000 per annum + Benefits: Ashdown Group: An exciting opportunity h...