Lloyds leads bank complaints list

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Lloyds Banking Group received more than one in five of all the customer complaints received by the Financial Ombudsman Service during the six months to December.

The part-nationalised lender received 22,181 complaints out of the 97,237 received by the ombudsman during the second half of last year. The overall figure for complaints against financial-services firms rose by 15 per cent from 84,212 in the first half of 2010. Its state-backed peer Royal Bank of Scotland had the dubious honour of attracting the second-biggest haul with 8,644 complaints. Barclays, which sidestepped a state-bailout during the financial crisis, fared slightly better with 8,256 disputes referred to the ombudsman.

Complaints against HSBC more than doubled to 8,238, while Santander saw 6,759 complaints.