Part-nationalised Lloyds Banking Group said today that it is "in a significantly stronger position than it was 12 months ago" despite unveiling total losses of £3.5 billion for last year.
The losses, which compare with a £281 million profit the previous year and are driven by a £3.2 billion hit to tackle the payment protection insurance scandal, are nearly twice the size of those at fellow state-backed bank Royal Bank of Scotland.
However, stripping out the PPI charge and other one-off costs, the 40% state-owned bank made a £2.7 billion profit in 2011, up 21% on the same measure in the previous year.
Lloyds said its total bonus pool for last year was £375 million, down 30% against 2010, with the average bonus of £3,900 for each of its 100,000 staff.
In contrast to RBS, Lloyds, which has no investment banking arm, has managed to duck the bonus row so far, after its chief executive, Antonio Horta-Osorio, waived his bonus following an extended absence due to ill-health.
Mr Horta-Osorio reiterated earlier warnings that the bank expects its income-related targets to be delayed as a result of the weaker-than expected economic outlook, which will fuel fears that it will be several years before taxpayers get their money back.
In a particularly gloomy assessment of the outlook, the bank said it expected income to be lower in 2012, as demand for lending remains subdued and interest rates remain at record low levels for some time to come.
Mr Horta-Osorio said he expects "a subdued economy, continued high levels of regulatory scrutiny and political uncertainty" in the banking sector as well as ongoing instability in the eurozone.
The bank's combined exposure to troubled eurozone countries Portugal, Ireland, Italy, Greece and Spain totalled £25 billion, of which £16 billion related to Ireland.
However, the bank expects a further reduction in costs, and a similar percentage reduction in bad debts in 2012 as seen in 2011, as a result of improved asset quality across the group, particularly in its overseas markets, which it has pledged to cut.
The bank said it expected to increase cost savings by a further £200 million - but insisted this would not involve any additional job losses to the 15,000 already announced last year.
Lloyds said last year it beat its Project Merlin targets, after it provided £45 billion of gross lending to UK businesses, of which £12.5 billion was to small and medium-sized enterprises (SMEs).
The retail - or high street - bank saw net income slide 13% to £7.4 billion as demand for lending remained subdued and competition for deposits increased.
The group said it advanced more than £15.5 billion of new mortgages to more than 124,000 customers buying a home in the UK in 2011.
David Fleming, national officer of the Unite union, said: "Twenty eight thousand totally innocent Lloyds Banking Group employees have lost their jobs due to the poor management of this finance institution.Those now unemployed won't get a grain of comfort, nor will those still working hard in branches or call centres, from the fact that the investment bankers will have their bonus payments slightly reduced.
"It is vital that Lloyds Banking Group stops attempting to make scapegoats out of its workforce to make short-term cost savings. Instead they must recognise the ongoing commitment of those who day in day out deliver world class customer services on their behalf, not simply rewarding the city bankers."