Mobile users being 'held hostage' by providers
Mobile phone users risk being "held hostage" by their provider because of the cost of switching to other firms, according to a report today.
Consumers are confused about their phones being "locked" to one company, with almost a third not sure if it is legal to change to a different one.
Most of the 2,000 adults questioned by mobile network giffgaff said they should be given information about how to "unlock" their mobile when they bought it.
Mike Fairman, chief executive of giffgaff, said: "Consumers risk being held hostage by their mobile network to the tune of £400 million simply to switch networks with their existing phone.
"The practice of selling mobile phones locked to one network, or Sim-locking as it is known in the industry, is having a big impact on consumers' ability to get the best deal on the market."
Consumers were charged around £17 to switch networks, said the report.
- 1 I was a Woman Against Feminism too
- 2 Fifty Shades of Grey movie trailer released: First look at Jamie Dornan as Christian Grey
- 3 Is Gideon Levy the most hated man in Israel or just the most heroic?
- 4 Students offered grants if they tweet pro-Israeli propaganda
- 5 The Tory donor whose firm is one of Britain’s biggest tax avoiders - with HMRC's blessing
Malaysia Airlines MH17 crash: Vladimir Putin is given 'one last chance' to end hostilities in Ukraine
The 'scroungers’ fight back: The welfare claimants battling to alter stereotypes
The truth about conspiracy theories is that some require considering
Arizona execution lasts two hours as killer Joseph Wood left 'snorting and gasping' for air
Malaysia Airlines MH17 crash: Ukrainian military jet was flying close to passenger plane before it was shot down, says Russian officer
Malaysia Airlines MH17 crash: Massive rise in sale of British arms to Russia
iJobs Money & Business
£18000 - £20000 per annum + OTE £25K: SThree: SThree Group has been well estab...
competitive: Progressive Recruitment: This really is a fantastic chance to joi...
£40000 - £60000 per annum + BONUS + BENEFITS: Harrington Starr: CXL, Triple Po...
£60000 - £75000 per annum + BONUS + BENEFITS: Harrington Starr: Business Anal...