NatWest victim of cyber attack after site crashes for the second time

Bank blames 'deliberate' surge in traffic for technical glitch disrupting website

Royal Bank of Scotland has said its websites fell victim to a cyber attack after customers were unable to access online banking.

The group's website, which includes NatWest, was down for approximately an hour this morning and yesterday night following what the bank described as a "deliberate" surge in traffic in a cyber attack.

The problem has now been resolved and online services have returned to normality, according to the lender.

The bank said that the attack didn't pose a risk to clients.

A spokesman said: "Due to a surge in traffic deliberately directed at the NatWest website, customers experienced difficulties accessing our customers websites

"This deliberate surge of traffic is commonly known as a distributed denial of service (DDoS) attack.

"We have taken the appropriate action to restore the affected websites - at no time was there any risk to customers."

Angry customers took it to Twitter to express their frustration using the hashtags #timetochangebank and #topbank among others.

The incident comes less than a a week after shoppers were unable to complete online payments coinciding with Cyber Monday- one of the busiest day of the year for online shopping.

The glitch left customers in the dark for hours and prompted an apology from RBS chief executive Ross McEwan, who admitted that the group had failed to invest in IT services for decades.

RBS said today's attack was not related to Cyber Monday's crash.

In May, RBS and Natwest customers experienced similar problems being unable to access their bank accounts on mobile.

The incident was followed by a major technical glitch in June, where key transactions, including payments and wages, appeared to go missing.

The group was forced to pay £175 million in compensation.

Additional reporting PA

Suggested Topics
Start your day with The Independent, sign up for daily news emails
ebooks
ebooksAn introduction to the ground rules of British democracy
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

Recruitment Genius: Sales Assistant / Buyer

£15000 - £17000 per annum: Recruitment Genius: This company offers a range of ...

Recruitment Genius: Customer Service Advisor

£15000 - £16000 per annum: Recruitment Genius: Customer Service Advisors are r...

SThree: Trainee Recruitment Consultant

£20000 - £25000 per annum + OTE £45K: SThree: SThree were established in 1986....

Recruitment Genius: Compliance Manager

£40000 - £60000 per annum: Recruitment Genius: A Compliance Manager is require...

Day In a Page

The Greek referendum exposes a gaping hole at the heart of the European Union – its distinct lack of any genuine popular legitimacy

Gaping hole at the heart of the European Union

Treatment of Greece has shown up a lack of genuine legitimacy
Number of young homeless in Britain 'more than three times the official figures'

'Everything changed when I went to the hostel'

Number of young homeless people in Britain is 'more than three times the official figures'
Compton Cricket Club

Compton Cricket Club

Portraits of LA cricketers from notorious suburb to be displayed in London
London now the global money-laundering centre for the drug trade, says crime expert

Wlecome to London, drug money-laundering centre for the world

'Mexico is its heart and London is its head'
The Buddhist temple minutes from Centre Court that helps a winner keep on winning

The Buddhist temple minutes from Centre Court

It helps a winner keep on winning
Is this the future of flying: battery-powered planes made of plastic, and without flight decks?

Is this the future of flying?

Battery-powered planes made of plastic, and without flight decks
Isis are barbarians – but the Caliphate is a dream at the heart of all Muslim traditions

Isis are barbarians

but the Caliphate is an ancient Muslim ideal
The Brink's-Mat curse strikes again: three tons of stolen gold that brought only grief

Curse of Brink's Mat strikes again

Death of John 'Goldfinger' Palmer the latest killing related to 1983 heist
Greece debt crisis: 'The ministers talk to us about miracles' – why Greeks are cynical ahead of the bailout referendum

'The ministers talk to us about miracles'

Why Greeks are cynical ahead of the bailout referendum
Call of the wild: How science is learning to decode the way animals communicate

Call of the wild

How science is learning to decode the way animals communicate
Greece debt crisis: What happened to democracy when it’s a case of 'Vote Yes or else'?

'The economic collapse has happened. What is at risk now is democracy...'

If it doesn’t work in Europe, how is it supposed to work in India or the Middle East, asks Robert Fisk
The science of swearing: What lies behind the use of four-letter words?

The science of swearing

What lies behind the use of four-letter words?
The Real Stories of Migrant Britain: Clive fled from Zimbabwe - now it won't have him back

The Real Stories of Migrant Britain

Clive fled from Zimbabwe - now it won’t have him back
Africa on the menu: Three foodie friends want to popularise dishes from the continent

Africa on the menu

Three foodie friends want to popularise dishes from the hot new continent
Donna Karan is stepping down after 30 years - so who will fill the DKNY creator's boots?

Who will fill Donna Karan's boots?

The designer is stepping down as Chief Designer of DKNY after 30 years. Alexander Fury looks back at the career of 'America's Chanel'