Ofgem tells suppliers to explain their bills
Friday 19 August 2011
The energy regulator Ofgem has demanded that suppliers explain how they calculate bills amid allegations that customers have been overcharged following price rises.
Ofgem has received complaints that when a bill covers a period in which prices increase, suppliers have incorrectly calculated the number of units consumed at the higher rate.
In particular, there have been allegations that when customers provide a meter reading that shows they have used more units than was estimated in their bill, all the additional units have been charged at the higher rate.
The regulator has written to gas and electricity suppliers asking them to explain how they calculate bills after a price hike. Ofgem said: "We want to be confident that customers are being billed properly where there has been a price rise."
The move came on the day the UK's largest supplier, British Gas, put up average gas and electricity prices by 18 per cent and 16 per cent, respectively. Four of the other big six suppliers have also raised prices.
- 1 This restaurant has misunderstood the concept of 'cheese and biscuits'
- 2 Raif Badawi, the Saudi Arabian blogger sentenced to 1,000 lashes, may now face death penalty
- 3 Delhi bus rapist blames dead victim for attack because 'girls are responsible for rape'
- 4 PornHub turns masturbation into energy in bid to save the planet
- 5 Have sex with your iPad thanks to the new sex toy no-one asked for
Raif Badawi, the Saudi Arabian blogger sentenced to 1,000 lashes, may now face death penalty
Delhi bus rapist blames dead victim for attack because 'girls are responsible for rape'
PornHub turns masturbation into energy in bid to save the planet
Spiritual leader allegedly manipulated 400 men into removing testicles to be 'closer to God'
The 'sex selfie stick' lets you FaceTime the inside of a vagina
New theory could prove how life began and disprove God
This is what it's like to be dead, according to a guy who died for a bit
End of the licence fee: BBC to back radical overhaul of how it is funded
'Jihadi John': CAGE representative storms off Sky News accusing Kay Burley of Islamophobia
Ukip would cut billions from Scottish budget to fund English tax cuts
Nearly 100,000 of Britain's poorest children go hungry after parents' benefits are cut
iJobs Money & Business
£25000 - £30000 per annum + benefits: Ashdown Group: A global leader operating...
£15000 - £16000 per annum: Recruitment Genius: A Customer Service Advisor is r...
£22000 per annum + pension,bonus,career progression: Ashdown Group: An establi...
£40000 - £50000 per annum + pro rata: SThree: SThree Group have been well esta...