RBS and NatWest customers could face weeks of turmoil as a result of the banks’ computer chaos

 

RBS and NatWest customers could face weeks of turmoil as a result of the banks’ computer chaos, the Financial Ombudsman Service warned today.

Meanwhile sophisticated internet fraudsters tried to cash in on the confusion by launching a phishing attack on NatWest customers in an attempt to steal crucial personal financial information.

And the pain continues for some 100,000 Ulster Bank customers who still have a frustrating wait until at least the beginning of next week to have their banking facilities restored.

The beleaguered Royal Bank of Scotland said today that just a few customers of NatWest and RBS will still experience delays after the update of account balances cleared for those banks.

But Ulster Bank customers will “continue to experience unacceptable delays to their accounts being updated” until “the start of next week”, RBS said in a statement.

The computer mistakes that have hit an estimated 12 million customers of the two banks, as well as having a knock-on effect on millions more, could leave problems for many weeks to come, the financial watchdog said.

The FOS’ David Cresswell urged those affected to keep detailed records of what has happened to their accounts as the knock-on effects would take some time to identify and rectify.

"It is really important to make noted of what is happening, of conversations you have with people, of difficulties you are facing, because this is a ripple effect from the original problems," he said.

That includes making lists of extra charges for inadvertently going overdrawn or paying a credit card bill late, and making sure that a your credit rating is not damaged.

NatWest said it has extended branch opening hours to 8am to 6pm in an effort to clear the backlog of problems.

"But the full focus of our efforts will now be on delivering the same result for our Ulster Bank customers,” an RBS spokesman said.

Customer unhappiness was mounting today with many expected to switch banks once their accounts have been restored.

Andrew Hagger of price comparison site Moneynet said there has been a surge of activity from people looking for information about rival bank accounts.

“In the last week, we saw the number of visitors to the current account section of the website increase by almost 10 per cent compared with the average for 2012 to date,” he said.

Meanwhile, crooks have been hoping to profit from the continuing confusion by sending out bogus emails purporting to be from RBS boss Stephen Hester.

They encourage customers to click on a link to a realistic-looking NatWest website and update their security information.

But anyone doing so will have their personal details stolen and used by fraudsters.

Bank of England Governor Sir Mervyn King today called for RBS bosses to be subject to a "detailed investigation" over the IT meltdown.

The Financial Services Authority refused to rule out enforcement action – such as a fine for the bank – but said: “We will expect RBS-NatWest to provide us with a complete account of the issues once this is fully resolved and to take any necessary steps to ensure that the risks of these problems occurring again are addressed."

PROMOTED VIDEO
Arts and Entertainment
From Mean Girls to Mamet: Lindsay Lohan
theatre
Sport
Nathaniel Clyne (No 2) drives home his side's second goal past Arsenal’s David Ospina at the Emirates
footballArsenal 1 Southampton 2: Arsène Wenger pays the price for picking reserve side in Capital One Cup
News
Mike Tyson has led an appalling and sad life, but are we not a country that gives second chances?
peopleFormer boxer 'watched over' crash victim until ambulance arrived
Arts and Entertainment
Geena Davis, founder and chair of the Geena Davis Institute on Gender in Media
tv
News
i100
Travel
travelGallery And yes, it is indoors
News
ebooksAn unforgettable anthology of contemporary reportage
Life and Style
tech
Arts and Entertainment
The Tiger Who Came To Tea
booksJudith Kerr on what inspired her latest animal intruder - 'The Crocodile Under the Bed'
News
i100
Arts and Entertainment
British actor Idris Elba is also a DJ and rapper who played Ibiza last summer
film
News
Alan Bennett criticised the lack of fairness in British society encapsulated by the private school system
peopleBut he does like Stewart Lee
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

IT Project manager - Web E-commerce

£65000 Per Annum Benefits + bonus: Clearwater People Solutions Ltd: If you are...

Trainee / Experienced Recruitment Consultants

£20000 - £25000 per annum + OTE £40,000: SThree: SThree are a global FTSE 250 ...

Trainee Recruitment Consultant - Soho

£20000 - £25000 per annum + OTE £40000: SThree: As a Recruitment Consultant, y...

Trainee Recruitment Consultants - Banking & Finance

£20000 - £25000 per annum + OTE £40,000: SThree: SThree Group have been well e...

Day In a Page

Syria air strikes: ‘Peace President’ Obama had to take stronger action against Isis after beheadings

Robert Fisk on Syria air strikes

‘Peace President’ Obama had to take stronger action against Isis after beheadings
Will Lindsay Lohan's West End debut be a turnaround moment for her career?

Lindsay Lohan's West End debut

Will this be a turnaround moment for her career?
'The Crocodile Under the Bed': Judith Kerr's follow-up to 'The Tiger Who Came to Tea'

The follow-up to 'The Tiger Who Came to Tea'

Judith Kerr on what inspired her latest animal intruder - 'The Crocodile Under the Bed' - which has taken 46 years to get into print
BBC Television Centre: A nostalgic wander through the sets, studios and ghosts of programmes past

BBC Television Centre

A nostalgic wander through the sets, studios and ghosts of programmes past
Lonesome George: Custody battle in Galapagos over tortoise remains

My George!

Custody battle in Galapagos over tortoise remains
10 best rucksacks for backpackers

Pack up your troubles: 10 best rucksacks for backpackers

Off on an intrepid trip? Experts from student trip specialists Real Gap and Quest Overseas recommend luggage for travellers on the move
Secret politics of the weekly shop

The politics of the weekly shop

New app reveals political leanings of food companies
Beam me up, Scottie!

Beam me up, Scottie!

Celebrity Trekkies from Alex Salmond to Barack Obama
Beware Wet Paint: The ICA's latest ambitious exhibition

Beware Wet Paint

The ICA's latest ambitious exhibition
Pink Floyd have produced some of rock's greatest ever album covers

Pink Floyd have produced some of rock's greatest ever album covers

Can 'The Endless River' carry on the tradition?
Sanctuary for the suicidal

Sanctuary for the suicidal

One mother's story of how London charity Maytree helped her son with his depression
A roller-coaster tale from the 'voice of a generation'

Not That Kind of Girl:

A roller-coaster tale from 'voice of a generation' Lena Dunham
London is not bedlam or a cradle of vice. In fact it, as much as anywhere, deserves independence

London is not bedlam or a cradle of vice

In fact it, as much as anywhere, deserves independence
Vivienne Westwood 'didn’t want' relationship with Malcolm McLaren

Vivienne Westwood 'didn’t want' relationship with McLaren

Designer 'felt pressured' into going out with Sex Pistols manager
Jourdan Dunn: Model mother

Model mother

Jordan Dunn became one of the best-paid models in the world