Royal Mail misses delivery target
Friday 24 February 2012
Royal Mail narrowly missed its target for delivering more than nine out of 10 first class letters a day after posting, in the run up to Christmas, its busiest time of the year, new figures showed.
They said 92.3% of first class mail arrived on time in the final three months of the year, 0.7% below the target.
The second class target of 98.5% of letters arriving within three working days of being posted was met.
Royal Mail said the figures showed that the overwhelming majority of the average of 59 million letters, packets and parcels handled every day, arrived on time.
Mark Higson, Royal Mail's managing director for operations and modernisation, said: "Royal Mail's target for next-day delivery of first class mail is challenging and we are disappointed on behalf of our customers to have narrowly missed hitting it in the autumn. Our postmen and women remain determined to deliver the best possible service to our customers."
Royal Mail said the scale of changes it was bringing in, including modernisation and streamlining of deliveries, led to a "temporary adverse impact" in some areas.
The highest performing postcode areas included Edinburgh, Harrow and Uxbridge, both Middlesex, Ipswich, Inverness, Blackburn and Burnley.
Robert Hammond of Consumer Focus said: "Consumers expect a good level of service from Royal Mail, and delivery targets are set as a benchmark to make sure they receive this. The overall results are narrowly down on the last quarter, and show a patchy picture, with little discernible or consistent upward trend.
"People have seen stamp prices rise over recent years. With the prospect of more price rises to come, consumers will expect a steady improvement in delivery performance as a result.
"While consumers might see a dip in performance where modernisation is happening, this shouldn't be for an extended period as appears to be the case in some areas. Some post code areas have been failing for a number of quarters in succession and this is an issue which Royal Mail and the regulator Ofcom need to keep a close eye on."
- 1 Al Pacino on suffering from depression: 'It can last and it's terrifying'
- 2 Half of young women unable to ‘locate vagina’ and 65% find it difficult to say the word
- 3 Saudis risk new Muslim division with proposal to move Mohamed’s tomb
- 4 A teacher speaks out: 'I'm effectively being forced out of a career that I wanted to love'
- 5 Mexican woman becomes world’s 'oldest person' at 127
Perez Hilton apologises for publishing Jennifer Lawrence naked photo leak
Jennifer Lawrence 'nude photo hacker' claims there are hundreds more celebrity images to come
Victoria Justice on naked photo leak: 'Let me nip this in the bud right now – pun intended'
Saudis risk new Muslim division with proposal to move Mohamed’s tomb
Ariana Grande nude photos leak: Pictures are completely fake, say representatives
Rotherham child sex abuse scandal: Labour Home Office to be probed over what Tony Blair's government knew - and when
What do immigrants really think of Britain? Polish immigrant's Reddit post goes viral
Ashya King: Parents of five-year-old boy refused permission to visit him in hospital and denied bail at Spanish court
With Douglas Carswell joining Ukip, my party has taken another giant step forward
When elitism grips the top of British society to this extent, there is only one answer: abolish private schools
Ashya King: 'Cruel NHS has not given us the treatment we need', says father of five-year-old with brain tumour who fled to Spain
iJobs Money & Business
£35000 - £38000 per annum + benefits: Ashdown Group: Executive Assistant/Event...
£30000 - £32000 per annum: Ashdown Group: HR Generalist (standalone) - Tunbrid...
£600 - £800 per day: Harrington Starr: Derivatives Risk Commodities Business A...
£600 - £800 per day: Harrington Starr: Power & Gas Business Analyst/Subject Ma...