TalkTalk and BT censured over customer complaints
Thursday 27 June 2013
TalkTalk and BT have come under fire from the media regulator Ofcom because of their high level of customer complaints.
Dido Harding, chief executive of TalkTalk, will have been disappointed to see her company received 0.39 complaints per 1,000 landline customers in the first three months of this year. That was double the industry average and up slightly on the rate of 0.36 before Christmas
BT's level of landline complaints was steady at 0.20 per 1,000 customers, while Sky had 0.12 and Virgin Media was best on only 0.10. In the pay-TV market, BT appears to have work to do, with the launch of its Premier League football coverage six weeks away. BT Vision had 0.29 complaints per 1,000 customers – six times greater than the industry average and far worse than rivals Sky and Virgin.
TalkTalk said: "We've made significant improvements across the business. Complaints about both landline and broadband services have substantially reduced."
BT said: "We are not complacent. We are working towards even greater reliability."
Meanwhile, Carphone Warehouse has promoted the head of its retail arm to chief executive after completing the purchase of the 50 per cent stake in the shops business that it did not already own.
Andrew Harrison replaces the departing chief executive, Roger Taylor, who becomes deputy chairman alongside the founder and chairman, Sir Charles Dunstone.
Carphone bought back the 50 per cent stake in its retail arm from Best Buy in April for £471m – far less than the price at which it sold it to its US partner.
- 2 Italian police 'reveal' what Jesus looked like as a young boy
- 3 General Election 2015: 14-year-old boy asks Nick Clegg – 'can you kill Katie Hopkins?'
- 4 University student in court for allegedly covering housemates' food in window cleaner and spit
- 5 Ryan Gosling posts tribute to 'Ryan Gosling Won't Eat His Cereal' creator Ryan McHenry
Italian police 'reveal' what Jesus looked like as a young boy
Who should I vote for? The Independent quiz matches best political party for undecided voters ahead of the general election
Mysterious 'X-Files' sounds heard miles above the Earth
Garland shooting: Isis claims attack on Prophet Mohamed cartoon contest in Texas as its first action on US soil
Met Gala 2015: Beyoncé manages to out-skimp Rihanna, Miley and Kim Kardashian combined with near-naked ensemble
In defence of liberal democracy
Over 50,000 families shipped out of London boroughs in the past three years due to welfare cuts and soaring rents
EU asylum policy is 'a direct threat to our civilisation', says Nigel Farage
The Rothschild Libel: Why has it taken 200 years for an anti-Semitic slur that emerged from the Battle of Waterloo to be dismissed?
General Election 2015: UK will be 'run for the wealthy and powerful' if Tories retain power, Labour warns
General election live: SNP suspends two members for disrupting Labour rally
iJobs Money & Business
£20000 - £25000 per annum + Uncapped commission: SThree: Can you speak German,...
£25000 - £30000 per annum + benefits: Ashdown Group: An exciting opportunity f...
£215 per day: Ashdown Group: Junior Project Manager (website, web application ...
£40-50K: Guru Careers: We are seeking an experienced Software Engineer / Softw...