TalkTalk loses 43,000 customers in a quarter
Nick Clark is the arts correspondent of The Independent. He joined the newspaper in June 2007, initially reporting on the stock markets. He has covered beats including the City, and technology, media and telecoms and made the switch to arts in December 2011. He has also contributed articles to the sports section.
Wednesday 16 November 2011
Customer losses at the broadband supplier TalkTalk were worse than expected, down 43,000 in the three months to the end of September. But the turn-around strategy is "well on track", its chief executive Dido Harding said yesterday.
Ms Harding pointed out that earnings were up 36 per cent and added that the company was working on a "better experience for our customers".
TalkTalk had suffered damage to its reputation after a series of fines from the telecoms regulator Ofcom. In the wake of its acquisition of Tiscali in the UK, back-office technology issues saw it continue to charge some customers who had cancelled the service. It made £2.5m in goodwill payments but in August was hit a £3m fine, the largest ever handed out to a UK telecoms provider.
Ms Harding said there was a "lag" between the overhaul of its operations and an improvement in customer numbers. TalkTalk predicts it will add net new subscribers again during the first half of next year.
Revenues fell to £844m in the six months to the end of September, from £887m a year earlier. It reduced forecasts in the second half to "broadly flat", which, according to analysts at Espirito Santo, implies £1.6bn for the full year, a fall of 4.6 per cent.
- 1 Woman falls to her death as she celebrates marriage proposal at the edge of Ibiza cliff
- 2 Venezuela Expo Tattoo 2015: Extreme body art from 'Vampire Woman' to 109mm earlobes
- 3 Saudi preacher who 'raped and tortured' his five -year-old daughter to death is released after paying 'blood money'
- 4 Dad attempts revenge on teenage daughter, plan backfires spectacularly
- 5 Ball pool for adults opens in London
9 reasons Greece's experiment with the radical left is doomed to failure
Have we reached 'peak food'? Shortages loom as global production rates slow
Greece elections: Syriza and EU on collision course after election win for left-wing party
British grandmother Lindsay Sandiford faces execution by firing squad in Indonesia
Liberal Democrat minister defends comments suggesting immigration causes pub closures
King Abdullah dead: We can't afford not to hold Saudi Arabia's royals to account
iJobs Money & Business
£40000 - £50000 per annum: Recruitment Genius: This is an exciting opportunity...
£30000 - £35000 per annum + Benefits: Ashdown Group: Marketing Manager - Marke...
£13000 per annum: Recruitment Genius: This Pension Specialist was established ...
£23000 - £26000 per annum + Benefits: Ashdown Group: Market Research Executive...