TalkTalk's billing policy broke rules, says Ofcom
Wednesday 03 November 2010
The communications watchdog has officially warned the broadband and telecoms giant TalkTalk that it faces a fine if it continues to breach industry rules by billing customers for services they have cancelled.
Ofcom said it had issued a legally binding notification to the company over its TalkTalk and Tiscali UK arms, requiring it to comply with regulations within a month or face enforcement action. A financial penalty could be as high as 10 per cent of relevant turnover.
TalkTalk, which bought Tiscali UK last year, blamed its technology systems, adding: "We apologise for the inconvenience".
Ofcom's director of consumer affairs, Claudio Pollack, said the investigation it launched into the company in July had uncovered the practice. "This is unacceptable, which is why we have ordered them to clean up their act or face the consequences," he added. The regulator said it had received more than 1,000 complaints from customers in the past year. One woman said she had continued to receive bills from the telecoms company despite switching to a rival provider. Another received a bill from debt collectors for a service that she cancelled from Tiscali UK in 2006 and was charged £609.97 for services that were not provided.
The notification obliges the company to refund all customers who were billed for cancelled services from 1 January. Ofcom also told TalkTalk to cease debt collection or legal action against its customers and to pay their legal costs.
- 4 Alex Salmond: 'The rocks would melt with the sun before I'd ever set foot in the House of Lords'
'The Fappening': Rihanna 'nude pictures' claims emerge on 4Chan as hacking scandal continues
Stamford Hill council removes 'unacceptable' posters telling women which side of the road to walk down
Kim Kardashian 'nude pictures' leaked on 4chan weeks after Jennifer Lawrence 'The Fappening' scandal
The Fappening: Jennifer Lawrence leaked 4Chan sex video branded 'fake' by forum users
Hitler’s former food taster reveals the horrors of the Wolf’s Lair
Scottish independence referendum: A nation divided against itself
Scottish referendum results: Cross-party consensus collapses amid Tory-Labour spat on the 'English question'
Scottish independence: David Cameron is becoming the 'George Bush of Britain'
Plebgate MP Andrew Mitchell called officer a 'little s**t', claim court documents 'exposing ex-Chief Whip's 'record of abusing police'
Archbishop of Canterbury admits doubts about existence of God
Hilary Mantel 'should be investigated by police' over Margaret Thatcher assassination story, says Lord Bell
iJobs Money & Business
£400 - £450 Per Day: Clearwater People Solutions Ltd: **URGENT CONTRACT ROLE**...
Up to £100k or £450p/d: Saxton Leigh: My client is a leading commodities tradi...
£320 - £330 per day: Ashdown Group: The Ashdown Group have been engaged by a l...
To £75,000 + Pension + Benefits + Bonus: Saxton Leigh: My client is looking f...