TalkTalk's billing policy broke rules, says Ofcom
Wednesday 03 November 2010
The communications watchdog has officially warned the broadband and telecoms giant TalkTalk that it faces a fine if it continues to breach industry rules by billing customers for services they have cancelled.
Ofcom said it had issued a legally binding notification to the company over its TalkTalk and Tiscali UK arms, requiring it to comply with regulations within a month or face enforcement action. A financial penalty could be as high as 10 per cent of relevant turnover.
TalkTalk, which bought Tiscali UK last year, blamed its technology systems, adding: "We apologise for the inconvenience".
Ofcom's director of consumer affairs, Claudio Pollack, said the investigation it launched into the company in July had uncovered the practice. "This is unacceptable, which is why we have ordered them to clean up their act or face the consequences," he added. The regulator said it had received more than 1,000 complaints from customers in the past year. One woman said she had continued to receive bills from the telecoms company despite switching to a rival provider. Another received a bill from debt collectors for a service that she cancelled from Tiscali UK in 2006 and was charged £609.97 for services that were not provided.
The notification obliges the company to refund all customers who were billed for cancelled services from 1 January. Ofcom also told TalkTalk to cease debt collection or legal action against its customers and to pay their legal costs.
- 1 Malaysia Airlines MH17 crash: Pro-Russian rebel 'admits to shooting down plane'
- 2 Israel has discovered that it's no longer so easy to get away with murder in the age of social media
- 3 Israel-Gaza conflict: The myth of Hamas’s human shields
- 4 Amy Winehouse unpublished 2004 interview: ‘Ten years from now I’ll be 30, so I’ll maybe have one baby’
- 5 Dutch paedophile club to fight their ban at the European Court of Human Rights
Lana Del Rey: 'I have slept with a lot of guys in the industry'
Peaches Geldof cause of death: 'Heroin addict' socialite had taken fatal dose of drug, inquest concludes
Peaches Geldof inquest: Tragic final moments of socialite's life reveal she lied to husband about failed heroin tests
Israel-Gaza conflict: The myth of Hamas’s human shields
Malaysia Airlines MH17 crash: Was a Russian-made missile really parked in this quiet square?
Malaysia Airlines MH17 crash: Vladimir Putin is given 'one last chance' to end hostilities in Ukraine
The 'scroungers’ fight back: The welfare claimants battling to alter stereotypes
The truth about conspiracy theories is that some require considering
Malaysia Airlines MH17 crash: Ukrainian military jet was flying close to passenger plane before it was shot down, says Russian officer
Malaysia Airlines MH17 crash: Massive rise in sale of British arms to Russia
Malaysia Airlines MH17 crash: victims’ bodies bundled in black bags and loaded onto trains
iJobs Money & Business
£350 - £400 per day: Orgtel: PMO Analyst - Banking - London - £350 -£400 per d...
£300 - £350 per day + competitive: Orgtel: Cost Reporting Manager - MI Packs -...
£35000 - £40000 Per Annum plus 23 days holiday and pension scheme: Clearwater ...
£475 - £525 per day: Orgtel: Test Lead, London, Investment Banking, Technical ...