TalkTalk's billing policy broke rules, says Ofcom
Wednesday 03 November 2010
The communications watchdog has officially warned the broadband and telecoms giant TalkTalk that it faces a fine if it continues to breach industry rules by billing customers for services they have cancelled.
Ofcom said it had issued a legally binding notification to the company over its TalkTalk and Tiscali UK arms, requiring it to comply with regulations within a month or face enforcement action. A financial penalty could be as high as 10 per cent of relevant turnover.
TalkTalk, which bought Tiscali UK last year, blamed its technology systems, adding: "We apologise for the inconvenience".
Ofcom's director of consumer affairs, Claudio Pollack, said the investigation it launched into the company in July had uncovered the practice. "This is unacceptable, which is why we have ordered them to clean up their act or face the consequences," he added. The regulator said it had received more than 1,000 complaints from customers in the past year. One woman said she had continued to receive bills from the telecoms company despite switching to a rival provider. Another received a bill from debt collectors for a service that she cancelled from Tiscali UK in 2006 and was charged £609.97 for services that were not provided.
The notification obliges the company to refund all customers who were billed for cancelled services from 1 January. Ofcom also told TalkTalk to cease debt collection or legal action against its customers and to pay their legal costs.
- 1 Howard Jacobson: Let's see the 'criticism' of Israel for what it really is
- 3 Belgium fan Axelle Despiegelaere lands L'Oreal campaign after World Cup viral photo
- 4 Britney Spears sings 'Alien' without Auto-Tune in embarrassingly brilliant leaked audio clip
- 5 PornHub begs users to stop uploading video clips of Brazil getting beaten 7-1
Instagram of US airport security chiefs: Lipstick knives and IED training kits among items seized
Game of Thrones author George RR Martin says 'f*** you' to fans who fear he will die before finishing Westeros saga
Mick Jagger denies being World Cup curse and reason for Brazil’s embarrassing defeat
Israel-Gaza crisis: ‘We just want it to end… We don’t deserve to live like this’
Israel-Gaza crisis: Eight killed in Gaza Strip cafe while watching World Cup semi-final
Sustained immigration has not harmed Britons' employment, say government advisers
Australia facing international condemnation after turning around Sri Lankans at sea
7/7 memorial defaced on anniversary of 2005 attacks with ‘Blair lied thousands died’ graffiti
Even when it brutalises one of its own teenage citizens, America is helpless against Israel
There’s a nasty smell in the political air – and it’s coming from the Tories
Vanessa Feltz criticises 'vile' reaction to Rolf Harris allegations
iJobs Money & Business
£38000 - £42000 per annum + competitive: Real Staffing: Required skills:Previo...
£60000 - £75000 per annum: Harrington Starr: Business Analyst Consultant (Fina...
£60000 per annum: Harrington Starr: A leading provider in investment managemen...
£600 - £700 per day: Harrington Starr: AVS, JVS Openlink Endur Developer JVS, ...