Tesco accused of using electronic armbands to monitor its staff

Supermarket grades employees on efficiency and can reprimand them for breaks, says ex-worker

Tesco workers are being made to wear electronic armbands that managers can use to grade how hard they are working.

A former staff member has claimed employees are given marks based on how efficiently they work in a bid to improve productivity and can be called in front of management if they take unscheduled toilet breaks.

The armbands are worn by warehouse staff and forklift drivers, who use them to scan the stock they collect from supermarket distribution points and send it out for delivery. Tesco said the armbands are used to improve efficiency and save its staff from having to carry around pens and paper to keep track of deliveries. But the device is also being used to keep an eye on employees’ work rates, the ex-staff member said.

The former employee said the device provided an order to collect from the warehouse and a set amount of time to complete it. If workers met that target, they were awarded a 100 per cent score, but that would rise to 200 per cent if they worked twice as quickly. The score would fall if they did not meet the target.

If, however, workers did not log a break when they went to the toilet, the score would be “surprisingly lower”, according to the former staff member, who did not want to be named but worked in an Irish branch of Tesco. He said that some would be called before management if they were not deemed to be working hard enough. “The guys who made the scores were sweating buckets and throwing stuff around the place,” he said. He said the devices put staff under huge pressure and many of his colleagues using them in Ireland were eastern Europeans, with limited English. He said lunch breaks did not result in staff being marked down. Tesco confirmed that the devices were also in use across its UK stores.

Tesco in Ireland told the Irish Independent that a “break” function could be used to register genuine stoppages and around 25 minutes had been allowed per day for that. But any other time would be monitored. A Tesco spokesman told The Independent: “Arm-mounted terminals are a working aid and at no time are they used to monitor colleagues while on their breaks. They make it easier for our colleagues to carry out their role as they don’t need to carry paperwork around the distribution centre.”

According to one expert, the laws surrounding surveillance at work give employers a lot of liberty. But Peter Daly, a solicitor at Bindmans LLP, added that firms risked possible lawsuits if employees felt they were being discriminated against.

He said: “There is not a huge problem with surveillance itself as far as the law is concerned, the issue is the data that is taken from it. In principle, there is nothing stopping you watching what your members of staff do; huge numbers of workplaces keep their CCTV footage for a long time, for example.

“With this information, there is a question about how it is stored, what it is stored for and whether people can understand it. If this is personal information, then the subjects are entitled to receive it under the Data Protection Act. Employers should be careful... because it could potentially be disclosed in a discrimination claim.”

Big Brother: Devices for keeping tabs on workers

Driven away

Delivery firms have long used GPS tracking systems to keep track of where their drivers whereabouts in order to help predict delivery times. It is also helpful for making sure the drivers are working as hard as their managers desire, of course. But the drivers have now begun fighting back by jamming the signals.

One report, published yesterday, said that the high rate of GPS jamming incidents during rush hour suggested many of the drivers were finding a way to moonlight away from the electronic eye of their bosses.

A 12-volt jamming device can be bought for as little as £30, according to Techworld – but worryingly, there are concerns that the devices could also block devices used by air traffic.

Heartbroken

When Sam Allardyce took over as manager of an under-performing Newcastle United in 2007, he was viewed as one of football’s most scientifically minded bosses. He soon rigged all of his players up to heart-rate monitors for a pre-season friendly to see who was working hard and who was not. The motivational technique did not appear to work, however. Allardyce was sacked soon afterwards.

Clocking it

An older method for keeping tabs on staff came when the time clock was invented in 1888. The operation is simple: cards bearing employees’ names are inserted into a clocking machine, which timestamps them.

They allow managers to keep an eye on when staff “clock in” and “clock out” and provide one of the most enduring sources of motivation for staff to turn up on time.

Quality control

Staff working in many call centres are constantly monitored for that well-known recorded telephone phrase: “quality and training purposes”. Knowing that a manager may be listening in or checking up on how many calls workers have made may be the motivational push they need.

Arts and Entertainment
books
Voices
Caustic she may be, but Joan Rivers is a feminist hero, whether she likes it or not
voicesShe's an inspiration, whether she likes it or not, says Ellen E Jones
Arts and Entertainment
The Doctor and the Dalek meet
tvReview: Doctor Who Into the Dalek more than compensated for last week's nonsensical offering
Sport
Diego Costa
footballEverton 3 Chelsea 6: Diego Costa double has manager purring
PROMOTED VIDEO
Life and Style
3D printed bump keys can access almost any lock
techSoftware needs photo of lock and not much more
Arts and Entertainment
The 'three chords and the truth gal' performing at the Cornbury Music Festival, Oxford, earlier this summer
music... so how did she become country music's hottest new star?
Life and Style
The spy mistress-general: A lecturer in nutritional therapy in her modern life, Heather Rosa favours a Byzantine look topped off with a squid and a schooner
fashionEurope's biggest steampunk convention heads to Lincoln
News
Dr Alice Roberts in front of a
peopleAlice Roberts talks about her new book on evolution - and why her early TV work drew flak from (mostly male) colleagues
News
i100
Arts and Entertainment
Star turns: Montacute House
tv
News
ebooksAn evocation of the conflict through the eyes of those who lived through it
News
i100Steve Carell selling chicken, Tina Fey selling saving accounts and Steve Colbert selling, um...
Arts and Entertainment
Unsettling perspective: Iraq gave Turner a subject and a voice (stock photo)
booksBrian Turner's new book goes back to the bloody battles he fought in Iraq
News
The Digicub app, for young fans
advertisingNSPCC 'extremely concerned'
News
i100
Arts and Entertainment
Some of the key words and phrases to remember
booksA user's guide to weasel words
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

Law Costs

Highly Attractive Salary: Austen Lloyd: BRISTOL - This is a very unusual law c...

Network Engineer (CCNP, CCNA, Linux, OSPF, BGP, Multicast, WAN)

£35000 per annum: Harrington Starr: Network Engineer (CCNP, CCNA, Linux, OSPF,...

DevOps Engineer (Systems Administration, Linux, Shell, Bash)

£50000 per annum: Harrington Starr: DevOps Engineer (Systems Administration, L...

Data Scientist (SQL, PHP, RSPSS, CPLEX, SARS, AI) - London

£60000 - £70000 per annum: Harrington Starr: A prestigious leading professiona...

Day In a Page

The other Mugabe who is lining up for the Zimbabwean presidency

The other Mugabe who is lining up for the Zimbabwean presidency

Wife of President Robert Mugabe appears to have her sights set on succeeding her husband
The model of a gadget launch: Cultivate an atmosphere of mystery and excitement to sell stuff people didn't realise they needed

The model for a gadget launch

Cultivate an atmosphere of mystery and excitement to sell stuff people didn't realise they needed
Alice Roberts: She's done pretty well, for a boffin without a beard

She's done pretty well, for a boffin without a beard

Alice Roberts talks about her new book on evolution - and why her early TV work drew flak from (mostly male) colleagues
Get well soon, Joan Rivers - an inspiration, whether she likes it or not

Get well soon, Joan Rivers

She is awful. But she's also wonderful, not in spite of but because of the fact she's forever saying appalling things, argues Ellen E Jones
Doctor Who Into the Dalek review: A classic sci-fi adventure with all the spectacle of a blockbuster

A fresh take on an old foe

Doctor Who Into the Dalek more than compensated for last week's nonsensical offering
Fashion walks away from the celebrity runway show

Fashion walks away from the celebrity runway show

As the collections start, fashion editor Alexander Fury finds video and the internet are proving more attractive
Meet the stars of TV's Wolf Hall... and it's not the cast of the Tudor trilogy

Meet the stars of TV's Wolf Hall...

... and it's not the cast of the Tudor trilogy
Weekend at the Asylum: Europe's biggest steampunk convention heads to Lincoln

Europe's biggest steampunk convention

Jake Wallis Simons discovers how Victorian ray guns and the martial art of biscuit dunking are precisely what the 21st century needs
Don't swallow the tripe – a user's guide to weasel words

Don't swallow the tripe – a user's guide to weasel words

Lying is dangerous and unnecessary. A new book explains the strategies needed to avoid it. John Rentoul on the art of 'uncommunication'
Daddy, who was Richard Attenborough? Was the beloved thespian the last of the cross-generation stars?

Daddy, who was Richard Attenborough?

The atomisation of culture means that few of those we regard as stars are universally loved any more, says DJ Taylor
She's dark, sarcastic, and bashes life in Nowheresville ... so how did Kacey Musgraves become country music's hottest new star?

Kacey Musgraves: Nashville's hottest new star

The singer has two Grammys for her first album under her belt and her celebrity fans include Willie Nelson, Ryan Adams and Katy Perry
American soldier-poet Brian Turner reveals the enduring turmoil that inspired his memoir

Soldier-poet Brian Turner on his new memoir

James Kidd meets the prize-winning writer, whose new memoir takes him back to the bloody battles he fought in Iraq
Aston Villa vs Hull match preview: Villa were not surprised that Ron Vlaar was a World Cup star

Villa were not surprised that Vlaar was a World Cup star

Andi Weimann reveals just how good his Dutch teammate really is
Bill Granger recipes: Our chef ekes out his holiday in Italy with divine, simple salads

Bill Granger's simple Italian salads

Our chef presents his own version of Italian dishes, taking in the flavours and produce that inspired him while he was in the country
The Last Word: Tumbleweed through deserted stands and suites at Wembley

The Last Word: Tumbleweed through deserted stands and suites at Wembley

If supporters begin to close bank accounts, switch broadband suppliers or shun satellite sales, their voices will be heard. It’s time for revolution