The boss of Thames Water, which supplies customers in London and large parts of the Home Counties, has been awarded a bonus nearly equal to his annual salary following a year in which a hosepipe ban was announced and customer satisfaction "deteriorated".
Martin Baggs, the firm's chief executive, was awarded an annual bonus of £418,359 for the year to 31 March on top of his £425,000 salary, according to the company's annual report.
Britain's largest provider of water and wastewater services announced a hosepipe ban in March after a drought in many parts of the country.
The company previously said the situation was "entirely to do with the weather".
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