Oftel said defects in the transition process were causing "major problems", with some customers left without phone services for up to 33 days. Some providers were left without the information to bill about 10 per cent of customers moving from BT, while up to 30 per cent of those moving back to BT were being billed twice for the same service, it said.
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OFTEL, THE telecoms watchdog, yesterday said it was issuing a provisional order against BT following an eight-week investigation into its calls and access product, which allows service providers to access the BT network so they can sell own-brand phone services directly to customers.