Plastic fraud threatens mail-order
Sunday 06 September 1992
Hertsmusic, for one, was surprised to discover that it would not necessarily be protected if one of the musical instruments it delivered to customers through the mail fell into the wrong hands.
'We were always under the impression that if we obtained authorisation, we were guaranteed the money,' said Ian Harrison, managing director of the Watford-based musical instrument retailer. He was put right by a leaflet sent to companies dealing in mail-order or telephone sales by Barclays Merchant Service.
'Realistically, there's no way of completely securing yourself against charge-the letter said.
However, it suggested ways of minimising risks at the same time as reaping the benefits of extra business that can be provided by accepting payment by card.
Among the tips: never release goods to taxi-drivers or others calling personally; ensure that you obtain the card number, expiry date and full address; check that the card is not subject to a warning notice; and, if possible, obtain a signed and dated certificate of delivery.
A Barclays spokeswoman said that the move had been prompted by a rise in fraud of this type. Although the proportion of credit card fraud in the mail-order sector was small, the problem was one of which retailers needed to be aware.
The entry of virtually all banks into the card-processing field has brought prices down but means that individual banks are able to verify the bona fides of their own customers only. The Plastic Fraud Prevention Forum has been established to address this issue.
Meanwhile, Mr Harrison and others may be reluctant to entrust their goods to the post. Hertsmusic, which has been trading for 14 years, says it will seek extra mail- order business 'with extreme trepidation'.
- 1 School kitchen manager 'fired from Colorado school for giving hungry students free lunches'
- 2 California man brutally beat 82-year-old Sikh grandfather he mistook for 'one of those people'
- 5 Charles Kennedy 'had better judgement drunk than many sober politicians' says Ian Hislop
California man brutally beat 82-year-old Sikh grandfather he mistook for 'one of those people'
Amber Peat: Body found in search for missing 13-year-old who left house after argument with her parents
Alton Towers crash: Four guests seriously injured as Smiler ride carriages collide
Charles Kennedy dead: A guy once asked the Lib Dem leader who his favourite Muppet was and his letter response was wonderful
Gay teenager 'forced to have sex with his own mother' to 'cure' his homosexuality, campaigners in India say
Thousands of teenage girls enduring debilitating illnesses after routine school cancer vaccination
Migrants in Kos: Photos show real tragedy after Brits abroad complain of 'awkward' holidays
British tourists complain that impoverished boat migrants are making holidays 'awkward' in Kos
Michael Gove determined to scrap the Human Rights Act – even if Scotland retains it
Threat to scrap Human Rights Act could see UK follow Nazi example, warns UN official
Church of England 'one generation away from extinction' after dramatic loss of followers
iJobs Money & Business
£30000 - £35000 per annum: Recruitment Genius: The UK's fastest growing, multi...
£70000 - £90000 per annum: Recruitment Genius: A Financial Reporting Manager i...
£23000 - £25000 per annum: Recruitment Genius: They win lots of awards for the...
£13500 - £20000 per annum: Recruitment Genius: This nationwide enforcement com...