Rail firm `seeks complaints'
Friday 11 September 1998
Over 17,000 customers filed complaints about Midland Mainline in spite of a slight increase in the reliability and punctuality of its service. At the same time, complaints about four other rail operators owned by National Express - ScotRail, Central Trains and Silverlink - fell.
Phil White, chief executive, said: "The reason why complaints have risen is that Midland Mainline's management has been actively encouraging people to complain. That's why complaints were up 50 per cent despite Midland Mainline being the most reliable. All our services are better in terms of punctuality and reliability than under BR."
Pre-tax profits at National Express jumped 43 per cent to pounds 35.1m in the six months to June, spurred by a much-awaited pick-up in the number of people using public transport:up to 15 per cent more passengers used its trains.
The bus-to-airports company is also growing by acquisition on both sides of the Atlantic.
It recently spent pounds 12m on Crabtree Harmon, the seventh largest school bus company in the US. It is also preferred bidder for Eurostar, the channel tunnel train service, and Stewart International Airport in New York. More acquisitions are planned.
National Express became the UK's largest rail operator in March when it bought Silverline and Central Trains. It is spending a total of pounds 300m on 113 new trains - more than the Government has demanded as part of its rail franchise agreement.
Shares in the group leapt from 881p to 940p in response to the good news on passenger numbers. Shares in Railtrack, which charges rail operators for access to tracks, also rose to 1485 from 1450.
- 1 What happens to your body when you give up sugar?
- 2 Ed Miliband less influential than One Direction's Louis Tomlinson in official Doncaster power list
- 3 Japanese island overrun with cats after population explodes
- 4 Delhi bus rapist blames dead victim for attack because 'girls are responsible for rape'
- 5 Have sex with your iPad thanks to the new sex toy no-one asked for
California teacher appears to have hanged herself in her classroom
The City of the Monkey God: Archaeologists claim to have found city lost for 1,000 years in remote Honduran jungle
Japanese island overrun with cats after population explodes
Delhi bus rapist blames dead victim for attack because 'girls are responsible for rape'
Bubonic plague-carrying fleas found on New York City rats
'Jihadi John': CAGE representative storms off Sky News accusing Kay Burley of Islamophobia
Durham Free School: 'Creationism taught at' free school facing closure
Nearly 100,000 of Britain's poorest children go hungry after parents' benefits are cut
Ukip would cut billions from Scottish budget to fund English tax cuts
End of the licence fee: BBC to back radical overhaul of how it is funded
Ukraine crisis: Top Chinese diplomat backs Putin and says West should 'abandon zero-sum mentality'
iJobs Money & Business
£15000 - £18000 per annum: Recruitment Genius: This is a great opportunity for...
£50000 - £60000 per annum + Excellent Salary: Austen Lloyd: An outstanding new...
£20000 - £21000 per annum + uncapped commission: SThree: As a graduate you are...
£18k + Uncapped Commission (£25k Y1 OTE): Guru Careers: We are seeking an Inbo...