Royal Bank customers get a card for every cashpoint

Royal Bank of Scotland yesterday announced a breakthrough that will allow its customers to use cashpoints at every bank and building society in the UK free of charge. Andrew Verity reports on how the move, which will give customers access to more than 22,000 cash machines, will force other high street banks to respond.

Royal Bank of Scotland (RBoS) yesterday announced it had signed a deal with Link, the building society cashpoint network, which gives the bank's 2.5 million customers access to all Link machines.

RBoS described the deal as the "final piece of the jigsaw", allowing its customers to use the UK's entire cashpoint network.

Harry Hay, the bank's head of cashline network development, said: "This underlines the bank's commitment in continuing to provide a first-class customer service and is very much a result of listening to all cash machine cardholders.

"Our research shows that people want to be able to access their cash as simply and conveniently as possible. However, it has shown that very few know where they can use their cash cards and often shy away from machines they are unsure of to avoid the embarrassment of the card being rejected."

RBoS, which has just 1,300 cashpoints of its own, already has arrangements with all the traditional banks offering cashpoint networks. The arrangement also applies in reverse - customers from any bank or building society can now use an RBoS machine.

A survey by Mori, commissioned by the bank, showed that 77 per cent of all age groups, and 92 per cent of those under 35, wanted to be able to use any cashpoint. Cashpoints were the most popular service a bank could offer, the survey said.

RBoS's move will exert pressure on other banks and building societies which have resisted customer pressure to bring their networks together.

The UK is the only place with a cash machine network where bank customers cannot use any cash machine, a facility known in the US as "universal reciprocity".

Most Lloyds Bank and Barclays Bank customers can use neither Midland nor NatWest cash machines because of a reluctance by the big banks to come to an agreement on how much they must charge each other to serve rivals' customers.

A Midland spokeswoman said the main obstruction to a combined network was the issue of charges. Unless customers could use another cash point free of charge, they did not want a larger network, she said.

A Lloyds Bank spokeswoman said: "There is no customer demand for access to more machines at the moment."

Some former building societies on the Link network, such as Halifax, charge their customers if they use a cashpoint machine at a smaller bank such as Woolwich.

Many new cashpoint cards at English high street banks are attached to the Cirrus network. This gives access to other networks, but for a fee.

Some observers believe that behind the reluctance of the two biggest networks, Midland/ NatWest and Lloyds TSB/Barclays, is a belief that they can gain more by promoting their cashpoint network as larger than their rivals' than by offering an integrated network.

News
peopleHowards' Way actress, and former mistress of Jeffrey Archer, was 60
News
Robyn Lawley
people
News
people
Life and Style
lifeDon't get caught up on climaxing
PROMOTED VIDEO
Sport
Usain Bolt confirms he will run in both the heats and the finals of the men's relay at the Commonwealth Games
commonwealth games
Life and Style
Troy Baker and Ashley Johnson voice the show’s heroes
gamingOnce stilted and melodramatic, Hollywood is giving acting in video games a makeover
Voices
voices In defence of the charcoal-furred feline, by Felicity Morse
Arts and Entertainment
Unhappy days: Resistance spy turned Nobel prize winner Samuel Beckett
books
Arts and Entertainment
High-flyer: Chris Pratt in 'Guardians of the Galaxy'
filmThe film is surprisingly witty, but could do with taking itself more seriously, says Geoffrey Macnab
News
people
News
A speech made by the Turkish Deputy Prime Minister urging women not to laugh in public in order to preserve morality has sparked a backlash on social media from women posting defiant selfies of themselves laughing at his remarks.
GALLERYWhy are Turkish women having a chuckle at the government's expense?
News
i100
News
ebookA unique anthology of reporting and analysis of a crucial period of history
Life and Style
Phones will be able to monitor your health, from blood pressure to heart rate, and even book a doctor’s appointment for you
techCould our smartphones soon be diagnosing diseases via Health Kit and Google Fit?
News
people
Extras
indybest
Travel
Ryan taming: the Celtic Tiger carrier has been trying to improve its image
travelRyanair has turned on the 'charm offensive' but can we learn to love the cut-price carrier again?
Life and Style
Slim pickings: Spanx premium denim collection
fashionBillionaire founder of Spanx launches range of jeans that offers 'thigh-trimming construction'
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs Money & Business

Team Secretary - (Client Development/Sales Team) - Wimbledon

£28000 - £32000 per annum: Ashdown Group: Secretary (Sales Team Support) - Mat...

Senior Investment Accounting Change Manager

£600 - £700 per day + competitive: Orgtel: Senior Investment Accounting Change...

BA/PM,EMIR/Dodd-Frank,London,£450-650P/D

£450 - £650 per day + competitive: Orgtel: My client, a leading bank, is curre...

Senior Analyst - ALM Data - Banking - Halifax

£350 - £400 per day + competitive: Orgtel: Senior Analyst, ALM Data, Halifax, ...

Day In a Page

Save the tiger: The day America’s love of backyard tigers led to a horrific bloodbath

The day America’s love of backyard tigers led to a horrific bloodbath

With only six per cent of the US population of these amazing big cats held in zoos, the Zanesville incident in 2011 was inevitable
Samuel Beckett's biographer reveals secrets of the writer's time as a French Resistance spy

How Samuel Beckett became a French Resistance spy

As this year's Samuel Beckett festival opens in Enniskillen, James Knowlson, recalls how the Irish writer risked his life for liberty and narrowly escaped capture by the Gestapo
We will remember them: relatives still honour those who fought in the Great War

We will remember them

Relatives still honour those who fought in the Great War
Star Wars Episode VII is being shot on film - and now Kodak is launching a last-ditch bid to keep celluloid alive

Kodak's last-ditch bid to keep celluloid alive

Director J J Abrams and a few digital refuseniks shoot movies on film. Simon Usborne wonders what the fuss is about
Once stilted and melodramatic, Hollywood is giving acting in video games a makeover

Acting in video games gets a makeover

David Crookes meets two of the genre's most popular voices
Could our smartphones soon be diagnosing diseases via Health Kit and Google Fit?

Could smartphones soon be diagnosing diseases?

Health Kit and Google Fit have been described as "the beginning of a health revolution"
Ryanair has turned on the 'charm offensive' but can we learn to love the cut-price carrier again?

Can we learn to love Ryanair again?

Four recent travellers give their verdicts on the carrier's improved customer service
Billionaire founder of Spanx launches range of jeans that offers

Spanx launches range of jeans

The jeans come in two styles, multiple cuts and three washes and will go on sale in the UK in October
10 best over-ear headphones

Aural pleasure: 10 best over-ear headphones

Listen to your favourite tracks with this selection, offering everything from lambskin earmuffs to stainless steel
Commonwealth Games 2014: David Millar ready to serve up gold for his beloved Scotland in the end

Commonwealth Games

David Millar ready to serve up gold for his beloved Scotland in the end
UCI Mountain Bike World Cup 2014: Downhill all the way to the top for the Atherton siblings

UCI Mountain Bike World Cup

Downhill all the way to the top for the Atherton siblings
Save the tiger: The animals bred for bones on China’s tiger farms

The animals bred for bones on China’s tiger farms

The big cats kept in captivity to perform for paying audiences and then, when dead, their bodies used to fortify wine
A former custard factory, a Midlands bog and a Leeds cemetery all included in top 50 hidden spots in the UK

A former custard factory, a Midlands bog and a Leeds cemetery

Introducing the top 50 hidden spots in Britain
Ebola epidemic: Plagued by fear

Ebola epidemic: Plagued by fear

How a disease that has claimed fewer than 2,000 victims in its history has earned a place in the darkest corner of the public's imagination
Chris Pratt: From 'Parks and Recreation' to 'Guardians of the Galaxy'

From 'Parks and Recreation' to 'Guardians of the Galaxy'

He was homeless in Hawaii when he got his big break. Now the comic actor Chris Pratt is Hollywood's new favourite action star