The message, however, already appears to be getting through to Clare Spottiswoode, who became director- general of gas supply last year.
Ms Spottiswoode has taken a notably less aggressive approach to the job than her predecessor, Sir James McKinnon. She seems positively sympathetic to British Gas. Some of her observations could as easily have come from the lips of a British Gas director.
All that may be about to change, however. British Gas is determined to load onto the consumer in the shape of higher charges the costs of any restructuring it has to undertake in response to the soon-to-be-published consultative document on competition in the gas market. Ms Spottiswoode will have to be equally insistent that it does not. The fireworks haven't ended yet.Reuse content