Complaints at all-time high
Thursday 20 March 1997
The number of complaints against government bodies has hit a record, Michael Buckley, the Parliamentary Ombudsman, said yesterday. Of the 1,920 complaints referred to his office last year by MPs, half related to the Department of Social Security.
Mr Buckley, who was appointed in January on the retirement of Sir William Reid, said the level of complaints was such that he could only investigate those where there was a realistic chance of obtaining redress or highlighting defects in a department's systems.
"In a very busy office we need to devote our energies where they will do most good. In 1989, the year before Sir William took office, 677 complaints were received," Mr Buckley said. "The unrelenting growth in workload over the last seven years has brought problems in the shape of excessive backlogs and an increase in case throughput times."
Jo from Northern Ireland was less than impressed by Russell Brand's attempt to stage a publicity stunt
When teaching the meaning of Christmas backfires
- 2 Harry Potter fans can apply to the Hogwarts-inspired College of Wizardry
- 3 Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
- 4 Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
- 5 Orange Wednesdays are no more
Weather bomb in pictures: Storms cuts power for tens of thousands – and snow is on the way
Jessica Chambers: 19-year-old woman 'doused with lighter fluid and burned alive' in the US
Russell Brand calls Nigel Farage 'poundshop Enoch Powell' in BBC Question Time debate
Russell Brand was rendered speechless on Question Time by this man
Fury at Airbus after it hints the super-jumbo may be mothballed
Nigel Farage: Me vs Russell Brand on Question Time – he's got the chest hair but where are his ideas?
Shock poll shows voters believe Ukip is to the left of the Tories
New era of cheap oil 'will destroy green revolution'
Disgruntled RBS worker writes hilarious open letter to Russell Brand after anti-capitalist publicity stunt leaves him hungry
Ukip founder Alan Sked and Nigel Farage 'begged Enoch Powell to stand as a candidate'
Ukip candidate jokes about 'shooting peasants' in racist and homophobic rant
£25000 per annum: Ashdown Group: An established media firm based in Surrey is ...
£40000 - £470000 per annum + bonus: Ashdown Group: Java Developer / J2EE Devel...
£70000 per annum: Ashdown Group: Head of Finance - Financial Controller - Fina...
£30000 - £65000 per annum: Recruitment Genius: This small technology business ...