Apple misled iPhone users over internet capability
Wednesday 27 August 2008
Latest in Advertising
Related articles
On Facebook
From the blogs
Roy Hodgson for England: A club of one
To argue against Harry Redknapp for England is akin to arguing in favour of bankers bonuses. While s...
Time for a reality check on the Sri Lankan civil war
Sri Lanka, much like Britain, has side-lined accountability long enough.
Children Of Alcoholics week: One million children may just be the tip of the iceberg
Children Of Alcoholics week starts today. So, what are the aims for Nacoa during this important week...
Review of Being Human: ‘Being Human 1955’
Following on from an episode tinged with tragedy, this week lifted the mood with something lighter.
The iPhone, the latest must-have gadget from Apple, fails to give users complete access to the internet, the Advertising Standards Authority (ASA) rules today.
It said the combined phone, music player and computer is flawed because of the absence of two common website programmes, Flash and Java. As a result, the authority said Apple's claim that the iPhone gave access to "all parts of the internet" misled customers about its power as a web browser.
Users of the iPhone cannot access the graphics, videos and games on many websites, including the BBC's, because of the absence of Flash. Java's absence deprives users from making use of website shortcuts, typically the copying of personal details on order forms.
In its ruling, the ASA said Apple failed to take account of the shortcomings in a TV advertising campaign. An iPhone owner was shown using the device to check the weather in Cape Town, a Heathrow airport map, hotels and a stock market site.
The voice-over said: "You never know which part of the internet you'll need. The 'do you need sun cream part'? The 'what's the quickest way to the airport part'? The 'what about an ocean view room part'? Or the 'can you really afford this part'? Which is why, all parts of the internet are on the iPhone".
Two viewers complained, saying the claim was mislead-ing. Apple said the aim of the advert was to highlight the iPhone's ability to offer availability to all websites, in contrast to other handsets which offered only limited web browsing (WAP) or sites selected by service providers. It argued that surfing the internet with an iPhone was similar to surfing from a home or office computer and the appearance and the websites were the same.
The ASA said: "We noted Apple's argument that the ad was about site availability rather than technical detail but considered the claims 'You'll never know which part of the internet you'll need' and 'all parts of the internet are on the iPhone' implied users could access all websites and see them in their entirety.
"We considered that, because the ad had not explained the limitations, viewers were likely to expect to be able to see all the content on a website normally accessible through a PC rather than just having the ability to reach the website.
"We concluded the ad gave a misleading impression of the internet capabilities of the iPhone."
The ruling is a blow to the iPhone's otherwise strong reputation. Reviewers have praised its slimline design, sophistication and versatility. Priced up to £159 each, the iPhone allows users the chance to switch instantly between voice calls, music and email.
But there have been two major criticisms. It is only available through an exclusive deal with the O2 network, meaning customers have to sign up to 18-month contracts, costing between £639 for the 8GB model and £1,350 for the 16GB model.
It has also been criticised for being slow to download web pages, although the latest generation iPhone uses faster 3G technology. The ASA ruling underlines the continuing problems that the iPhone and other mobile devices have in downloading web pages.
Cliff Saran, technical editor of ComputerWeekly, warned that – despite improvements – mobile phones were still vastly inferior to desktop computers for browsing the internet.
* The ASA ruled that an advert for Arm & Hammer toothpaste was wrong to suggest that it could help sensitive teeth through the use of "liquid calcium". After an investigation, the regulator said there was no scientific backing for the claim.
Upwardly mobile
10,000,000 Apple's global iPhone sales target for 2008.
1,000,000 Number of 3g iPhones sold in first weekend on the market, despite complaints of dropped calls, bad signal reception and service interruptions.
- 1 Eight arrests as Murdoch 'throws staff to the wolves'
- 2 I was born to be a killer. Every night I see the Devil in my dreams
- 3 Spotify: 1 million plays, £108 return
- 4 Lightning kills an entire football team
- 5 Modern lovers: The 'sexual body warriors' and pioneers transforming 21st-century relationships
- 6 BBC to issue global apology for documentaries that broke rules
- 7 Mona Lisa's 'twin sister' is discovered – 500 years late
- 8 Best served cold: BBC canteen has the last laugh on Twitter
- 9 Pucker up: The art of kissing
- 10 Did Banksy's latest work bring misery to a homeless man?
- 1 Murdoch hit by threat of new legal fight in US
- 2 Eight arrests as Murdoch 'throws staff to the wolves'
- 3 Lightning kills an entire football team
- 4 I was born to be a killer. Every night I see the Devil in my dreams
- 5 What really happened on the bridge when the Costa Concordia crashed
- 6 Letters raise fears for last Briton in Guantanamo
- 7 BBC to issue global apology for documentaries that broke rules
Free trial of new Independent iPad app
Get your daily dose of the best of British journalism, sponsored by American Airlines
Win a three-week coastal jaunt
Spend three weeks exploring every nook and cranny of gorgeous Atlantic Canada.
Amazing restaurant offers
Three glasses of free champagne and a special menu at 46 top London restaurants.
Latest Independent competitions
Win anything from gadgets to five-star holidays on our competitions and offers page.
Commercial thought leaders
Watch the best in the business world give their insights into the world of business.
Day In a Page
Procrastination: Not now – I'm busy
The diva who had – and lost – it all
How Picasso won over (some of) the British


Comments