Sally and Bob Dowler:
The parents of the murdered teenager Milly Dowler spoke publicly for the first time since the revelation in July that the News of the World had accessed their daughter's phone messages while she was missing. The couple, whose story triggered the setting up of the Inquiry, told it that the scale and gravity of the illegal eavesdropping on voicemails by journalists must be understood by the public.
Speaking of the false hope given by the knowledge that Milly’s voicemail had been accessed, Ms Dowler said: "I rang her phone, it clicked through on to her voicemail, so I heard her voice and it was just like: 'She's picked up her voicemails, Bob. She's alive!'"