The Government also says solicitors should be fined a maximum of pounds 5,000 for inadequate professional service, which includes shoddy work, unnecessary delay and rudeness. A spokesman for the Office for the Supervision of Solicitors (OSS) said the vast majority of complaints received by the Law Society were about customer service.
The number of complaints against solicitors has been rising year on year and peaked at 25,000 in the summer. Waiting times for complaints to be processed have been as long as a year.
The situation reached crisis point in the summer when Peter Ross, director of the OSS, resigned from his post.Reuse content