She was informed that she would have to catch a special bus service to Brighton, which would take twice as long as the one-hour train journey. Ms Senker asked why she had not been informed of this when buying her ticket at Brighton the previous day. She was told that as Brighton is a Network SouthCentral station, and her train was run by South West Trains, they would not have details of any alterations to services on SWT trains.
She was then told that if she could get to nearby Havant, she could get the Network SouthCentral service to Brighton, which would only take an hour, rather than two hours on the bus. She asks: "So why weren't SWT simply running a bus service to Havant, 15 minutes away by road? Of course, SWT is a competitor company so the bus service was being run in competition with the normal train service offered by NSC."Reuse content