Customers turning violent with pub and restaurant staff
Monday 04 July 1994
One-third of restaurant managers have been attacked by customers and 13 per cent of staff have been physically abused by a work colleague, according to the survey for the current edition of Caterer & Hotelkeeper magazine.
It also warns that attacks are on the increase. Men are twice as likely to be attacked as women, but one woman in five has been physically abused. The same proportion claim to have been sexually harassed at work. One in 10 pub staff claim to have been attacked 10 or more times and one barman said he had been attacked 30 times. 'I was stabbed twice in one incident and had a bottle smashed over my head,' he told the survey.
Punching and kicking are the most common forms of assault, but a Somerset pub manager was bitten as he tried to eject a drunk. A Kent pub worker needed 12 stitches after being hit with a hammer and a Cumbria hotel manager was butted in the face by a drunk.
One kitchen worker reported: 'A customer disappointed with his meal stormed into the kitchen . . . and grabbed me by the scruff of the neck. I know this attack wasn't very severe - but it was scary none the less.'
Women customers are getting more aggressive, the report says. A Surrey chef said: 'A drunk woman complained the service was not good enough. When I tried to explain she took her shoes off and threw them at me.'
- 1 Joan Rivers: 'Palestinians deserve to be dead'
- 2 Perez Hilton apologises for Jennifer Lawrence nude photo leak
- 3 A teacher speaks out: 'I'm effectively being forced out of a career that I wanted to love'
- 4 Mexican woman becomes world’s 'oldest person' at 127
- 5 Isis terror threat: Leading British Muslims issue fatwa condemning terror group
Israel-Gaza crisis: YouTube footage shows scale of destruction after 50 days of shelling
iPhone 6 'hidden code' could indicate sharper screens or bigger phones
Ebola virus: It's ripped through towns – now the deadliest ever outbreak of the virus is heading for Africa's teeming cities
Perez Hilton apologises for Jennifer Lawrence nude photo leak
A teacher speaks out: 'I'm effectively being forced out of a career that I wanted to love'
Robin Williams Emmys tribute led by Billy Crystal criticised for including 'racist' joke about Muslim woman
Rotherham child sex abuse scandal: Labour Home Office to be probed over what Tony Blair's government knew - and when
The Rotherham child abuse scandal is a tale of apologists, misogyny and double standards
What do immigrants really think of Britain? Polish immigrant's Reddit post goes viral
Do you realise just how foolish the UK looks?
With Douglas Carswell joining Ukip, my party has taken another giant step forward
£90 - £120 per day + tax deductable expenses: Randstad Education Leicester: At...
£80 - £160 per day: Randstad Education Birmingham: Finance Officer with Educat...
£100 - £130 per day + Excellent rates of pay, Free CPD: Randstad Education Sou...
£100 - £130 per day + Excellent rates of Pay, Excellent CPD : Randstad Educati...