Energy advice 'denied'
CONSUMERS are being denied advice on cutting fuel bills despite the commitment by the privatised companies to greater energy efficiency, according to a Consumers' Association survey.
Even where they do manage to get advice it can be wrong, incomplete or even biased, a report published yesterday says.
The most serious failing comes in the telephone advice lines set up by British Gas regions and the 14 electricity supply companies. Many callers are told that advice cannot possibly be given over the telephone, the report says.
Subscribe to Independent Premium to bookmark this article
Want to bookmark your favourite articles and stories to read or reference later? Start your Independent Premium subscription today.
Join our commenting forum
Join thought-provoking conversations, follow other Independent readers and see their replies