Computer failure hits Post Office services
Thursday 01 March 2012
Postal services were hit today when the Post Office's computer system went down.
Customers said they were unable to post parcels and were told that staff could not deal with anything which required a computer.
The system went down this morning, hitting branches across the country.
A Post Office spokesman said: "The Post Office apologises to its customers for the inconvenience caused by a computer problem currently affecting the service at branches across the UK.
"We are very sorry for any difficulties this has caused our customers. We are doing everything we can to fix the problem as quickly as possible and restore a full service to all branches.
"Branches are making special cash payments to Post Office Card Account customers. Post Office ATMs and Post & Go services in branch are unaffected. Bill payments and E-topups for mobile phones can be made at Paystation terminals in Post Office branches."
Andy Burrows, of Consumer Focus, said: "We are concerned that this is the fourth major service interruption in the Post Office's electronic systems in nine months. We will be meeting with Post Office Limited to understand how the problem will be addressed.
"The problems seem to be nationwide and have resulted in several hours of inconvenience for Post Office customers. Most branches have only been able to accept cash payments and do manual transactions such as selling stamps.
"We have heard some branches have decided to close early for the day - leaving customers without access to services. Customers need Post Office services, including the collection of benefits and pensions, to be reliable and resilient."
A Post Office spokesman said later: "Post Offices across the network are again working normally after a computer problem which had earlier affected branches nationwide for several hours. We apologise to all our customers for the service problems experienced in our branches and the inconvenience this may have caused.
"Services have now fully been restored and customers are able to complete all transactions across the Post Office network. We are continuing to monitor the situation closely to make sure our services remain available as normal.
"Post Office branches remained open and arrangements were put in place to ensure that special cash payments were made to pensioners and benefit claimants using the Post Office Card Account. Post Office ATMs, Post & Go services and Paystation bill payment and E-top up transactions were unaffected by this problem."
- 4 Women think Irish men are the sexiest, survey finds
- 5 Florida couple forced to register as sex offenders for having sex on public beach
Italian police 'reveal' what Jesus looked like as a young boy
Who should I vote for in the general election? Take The Independent's interactive quiz to find out which party is the right choice for you
Florida couple forced to register as sex offenders for having sex on public beach
Mysterious 'X-Files' sounds heard miles above the Earth
US gameshow gives woman in wheelchair incredibly awkward prize
In defence of liberal democracy
General Election 2015: Post-election 'shambles' looms as 70 per cent of voters say SNP 'should not be able to veto UK government policies'
The Rothschild Libel: Why has it taken 200 years for an anti-Semitic slur that emerged from the Battle of Waterloo to be dismissed?
General Election 2015: UK will be 'run for the wealthy and powerful' if Tories retain power, Labour warns
General election live: SNP suspends two members for disrupting Labour rally
Schools forced to act as 'miniature welfare states' with teachers buying underwear and even haircuts for poor pupils
£35000 - £40000 per annum + car and benefits: Ashdown Group: Marketing Manager...
£18000 - £20000 per annum: Ashdown Group: Helpdesk Analyst - Devon - £20,000 ...
£35000 - £50000 per annum + generous bonus: Ashdown Group: Business Analytics ...
£45000 - £50000 per annum: Ashdown Group: IT Project Coordinator (Software Dev...