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Energy giants seen as profiteers, poll reveals

Majority believe firms fail to pass on price cuts

By Martin Hickman, Consumer Affairs Correspondent

Most of the public believe energy suppliers are profiteering by failing to pass on cuts in wholesale prices, according to a poll commissioned by The Independent.

In the online survey of 2,010 people, respondents were asked which of seven statements most accurately summed up how they felt about current gas and electricity prices. Three of the statements suggested prices were high or very high because suppliers did not pass on savings; because of the high international cost of energy; or because of the scarcity of fossil fuels and the depletion of North Sea gas.

Three other statements suggested that prices were "actually quite reasonable", that respondents did not care about prices, that prices were "if anything, too low" because higher ones would reduce CO2 emissions; the final statement was "none of the above".

Faced with these seven options, 72 per cent agreed with the statement: "Prices to the consumer are too high, because energy firms do not pass savings on to consumers." The proportion was the same for men and women, but lower for teenagers and higher for fuel customers over the age of 40.

The second most-chosen statement, backed by 13 per cent of respondents, was that prices were too high owing to the high international cost of energy. Only 3 per cent believed that fuel prices were reasonable. The poll was carried out by the price comparison website moneysupermarket.com.

Last month, The Independent launched a campaign against The Great Energy Rip Off, calling for cuts of 10 per cent and powers for the energy regulator Ofgem to remove the licence of firms which fail to pass on falls in wholesale prices.

In the Commons, Labour MP John Grogan has tabled a motion calling for the Competition Commission to investigate the relationship between household bills and the wholesale prices paid by the Big Six suppliers – British Gas, E.ON, EDF Energy, Npower, Scottish & Southern and ScottishPower.

Eighty-five MPs from across the parties have signed Early Day Motion 2147, which has the backing of the shadow energy secretary, Greg Clark, and the Liberal Democrat energy spokesman Simon Hughes. Fuel bills have fallen by only 4 per cent to £1,140 this year, despite a halving of wholesale prices.

In the industry's defence, the Energy Retail Association says companies cannot lower prices at the moment because they signed long-term contracts last year, when prices were high.

Scott Byrom, utilities manager at moneysupermarket.com, said: "My advice to people looking to stop overpaying for their energy is to scour the market for the best-value deal in their region. Online tariffs have the best prices at the moment, and consumers should be looking at the deals available and making the switch to reduce their bills before the cold winter months set in."

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An absurd system
[info]49niner wrote:
Friday, 6 November 2009 at 05:53 am (UTC)
To pretend that we can ever have real competition in energy supply is absurd. We have the same pipes and same wires coming into our homes, choose which "supplier" we sign up to.

In the old days we had the local gas board and the local electric board. You paid your bill by a variety of methods but you didn't get penalised if you didn't or couldn't pay by the supplier's preferred method, which today is direct debit.

And if you had a problem, you could go and talk to someone about it face to face rather than hanging on the end of a telephone talking to some call centre in God knows where.

Like a lot else in this country, we've sold off our energy industry to the highest bidder and now wonder why we're being ripped off. The present system is quite absurd and the sooner we recognise that the better. A return to the old system is obviously no possible, but we could definitely use it as an example of how to make a saner, more consumer-friendly system.
It`s called
[info]geo32 wrote:
Friday, 6 November 2009 at 11:18 am (UTC)
stating the bleeding obvious.

Once privatisation occurrs number one priority is to make vast profits for the company and its shareholders.

This is not only the energy companies but water and transport too. Who should be renamed as "Screw the stupid public for every penny untill they bleed companies"

I do not want to go into the banking services or my head may explode
[info]dogsolitude_v2 wrote:
Friday, 6 November 2009 at 11:30 am (UTC)
I thought the whole point of privatisation was to make a profit for shareholders and make money for the Government?

Are we so damned naive that we still believe that measures taken by successive Governments over the last years are altruistic and in our best interests? Does anyone really think, for one minute, that a privately-owned company really has the interests of its customers as a priority?

We now have a mass of overcomplicated tariffs, opaque pricing structures and huge fuel bills.

The same happened with the privatisation of the railways: we now have extortionate rail fares and a confusing mess of a ticket system where a return fare often costs less than a single.
A Poll?
[info]rendevou5 wrote:
Friday, 6 November 2009 at 12:25 pm (UTC)
They needed a poll to establish that?
Profit
[info]snowdonwatcher wrote:
Friday, 6 November 2009 at 05:18 pm (UTC)
The bit that I don't understand is why sell off something that is making a profit. Surely if it's making a profit that is good for the taxpayer as it makes us all money. If you sell it off we get a small golden handshake but lose long term.

Not only that but sometimes a company is split up so that only the profitable bits are sold, so that the loss making bits are kept & lose money for the taxpayer!

That sounds like the economics of idiots to me!

But then I don't directly buy shares, get no dividends, & of course I don't really understand such matters! I'm just a customer, so what do I matter.

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