NatWest apologises to customers over app problems
Friday 31 May 2013
NatWest customers faced more frustration today as they struggled to check their money using the bank's mobile phone app.
The problems also affected customers of the Royal Bank of Scotland (RBS), which is in the same banking group.
NatWest, whose slogan is Helpful Banking, has already been forced to apologise twice over the last couple of months for problems with the app, with the most recent glitch happening only a week ago.
One Twitter user wrote "Oh yeah, it's Friday again! App broken", while another complained that problems with the app seemed to be a "weekly occurrence".
An RBS and NatWest spokeswoman said today: "We've had huge demand for our app this morning, which led to some customers experiencing the app running slowly for around half an hour.
"We apologise for the inconvenience caused."
- 1 Apple has installed security backdoors on 600m iPhones and iPads, claims security researcher
- 2 UK pirates will get four warning letters a year
- 4 Is Gideon Levy the most hated man in Israel or just the most heroic?
- 5 Israel-Gaza conflict: Deadly flechette shells 'used by Israeli military in Gaza Strip’
Malaysia Airlines flight MH17 crash: 'Nine Britons, 23 Americans and 80 children' feared dead after Boeing passenger jet is 'shot down' near Ukraine-Russia border
Malaysia Airlines MH17 crash: Vladimir Putin is given 'one last chance' to end hostilities in Ukraine
The 'scroungers’ fight back: The welfare claimants battling to alter stereotypes
The truth about conspiracy theories is that some require considering
Malaysia Airlines MH17 crash: Ukrainian military jet was flying close to passenger plane before it was shot down, says Russian officer
Malaysia Airlines MH17 crash: victims’ bodies bundled in black bags and loaded onto trains
Competitive: The Green Recruitment Company: Job Title: Scheme Manager (BREEAM)...
Flexible, depending on experience: The Green Recruitment Company: Job Title: T...
£850 - £950 per day: Orgtel: Programme Director - Conduct Risk - Banking - £85...
£100 - £110 per day: Orgtel: Project Coordinator/Order Entry Hampshire