NatWest apologises to customers over app problems
Friday 31 May 2013
NatWest customers faced more frustration today as they struggled to check their money using the bank's mobile phone app.
The problems also affected customers of the Royal Bank of Scotland (RBS), which is in the same banking group.
NatWest, whose slogan is Helpful Banking, has already been forced to apologise twice over the last couple of months for problems with the app, with the most recent glitch happening only a week ago.
One Twitter user wrote "Oh yeah, it's Friday again! App broken", while another complained that problems with the app seemed to be a "weekly occurrence".
An RBS and NatWest spokeswoman said today: "We've had huge demand for our app this morning, which led to some customers experiencing the app running slowly for around half an hour.
"We apologise for the inconvenience caused."
- 1 Isis 'jihadi bride' claims forced sex with Yazidi girls is never rape because Koran condones it
- 2 Woman accidentally shoots herself in the head while posing for a selfie
- 3 Art Garfunkel calls Paul Simon a 'monster' with a Napoleon complex
- 4 Isis burns woman alive for refusing to engage in 'extreme' sex act, UN says
Isis 'jihadi bride' claims forced sex with Yazidi girls is never rape because Koran condones it
Woman accidentally shoots herself in the head while posing for a selfie
Isis burns woman alive for refusing to engage in 'extreme' sex act, UN says
Puerto Rico, island of lost dreams: People are leaving the debt-hit territory in droves as near neighbour Cuba's star rises
16-year-old girl beaten and burned alive by lynch mob in Rio Bravo, Guatemala
As a white man, I'm surprised more women aren't tweeting the hashtag #KillAllWhiteMen
Scotland may have to leave the EU even if it votes to stay in, David Cameron confirms
The day that Britain resigned as a global power
Almost a third of school pupils believe 'Muslims are taking over our country', study claims
SNP fury as HS2 finds 'no business case' for taking fast train service to Scotland
Gay marriage 'Bert and Ernie' cake bakery found guilty of discrimination in Northern Ireland
£40-50K: Guru Careers: We are seeking an experienced Software / C# Developer w...
£35 - 40k + Benefits: Guru Careers: We are seeking a Software Developer (JavaS...
£18000 - £23000 per annum + Commission: SThree: As a Trainee Recruitment Consu...