NatWest suspends GetCash app over fraud concerns
Wednesday 10 October 2012
NatWest has confirmed that fraud concerns have led it to suspend a feature on a mobile phone app which allows customers to withdraw cash without using a debit card.
The GetCash service was launched in June, but the bank took the step of disabling the feature last Wednesday while it beefs up security following a spate of phishing attacks by fraudsters.
NatWest said that customers who had fallen victim to the frauds would be refunded and anyone who received a phishing email should not reply to it and should contact the bank.
The Financial Services Authority (FSA) said it was aware of the problem and was working with NatWest.
A NatWest spokesman could not give a figure for how many people use GetCash, but said it was a "relatively small number" due to the feature only being launched a few months ago.
He said GetCash would be up and running again "as soon as possible", but NatWest did not expect the service would be ready to return by the end of the week.
GetCash allows users to withdraw up to £100 cash at a time using the app.
Customers are given a code which is valid for three hours and can be used at an ATM to take out cash.
But some NatWest customers have been tricked into filling out their personal details in response to phishing emails, giving conmen enough information to use the service fraudulently.
NatWest said that people generally should be suspicious of emails purporting to be from their bank which asked them to fill out personal financial details which should only ever be given through a secure internet site.
A statement from NatWest said: "We are aware of an increase in fraudsters targeting customers with phishing attacks to gain access to the GetCash service.
"We have currently disabled the GetCash service while we increase the level of security required.
"We will enable the service again once this change is complete.
"We will refund any customers who have suffered loss as a result of fraud via the GetCash service."
The BBC said that dozens of NatWest customers had told Radio 4's Money Box programme that they had been defrauded of thousands of pounds collectively by criminals using GetCash.
One listener from London told the programme he had lost more than £950 in total from 11 cash machine withdrawals over three days.
He said that although he had received phishing emails, he had not sent his banking details to anyone.
Another listener from Mansfield told the BBC her husband had lost £2,000.
NatWest has said it already had strong security measures in place and applicants for mobile banking needed to supply a combination of card and personal details.
- 1 Rice Bucket Challenge: India's take on the Ice Bucket Challenge 'for Indian needs'
- 2 Pamela Anderson rejects ice bucket challenge because of ALS experiments on animals: 'Mice had holes drilled into their skulls'
- 3 ALS ice bucket challenge co-founder Corey Griffin drowns, aged 27
- 4 Rubble Bucket Challenge: Ice Bucket Challenge adapted in solidarity with Gazans whose homes have been destroyed in conflict
- 5 Teenager dies after suspected ice bucket challenge goes horribly wrong
Pamela Anderson rejects ice bucket challenge because of ALS experiments on animals: 'Mice had holes drilled into their skulls'
Matt Damon uses toilet water in ice bucket challenge to stress sanitation issues in developing world
ALS ice bucket challenge co-founder Corey Griffin drowns, aged 27
Rubble Bucket Challenge: Ice Bucket Challenge adapted in solidarity with Gazans whose homes have been destroyed in conflict
Car tax disc changes: Make sure you know the new rules from 1 October or risk £1,000 fine
Exclusive: We share blame for creating 'jihad generation', says Muslim strategist
Scottish independence TV debate: Pumped-up Alex Salmond bounces back in bruising second round against Alistair Darling
The Rotherham child abuse scandal is a tale of apologists, misogyny and double standards
Robin Williams Emmys tribute led by Billy Crystal criticised for including 'racist' joke about Muslim woman
Jeremy Clarkson is a cultural tumour and needs to be removed, says comedian Frankie Boyle
Air strikes? Talk of God? Barack Obama is following the jihadists’ script after James Foley beheading
- < Previous
- Next >
£65000 - £75000 Per Annum: Clearwater People Solutions Ltd: Our client based i...
£70 - £100 per day: Randstad Education Chelmsford: School Receptionist - Part ...
£500 - £550 Per Day: Clearwater People Solutions Ltd: Our client are currently...
£40000 per annum: Ashdown Group: A large and well established business is look...