NatWest to open today after IT fault
Bank scrambles to clear payment backlog after technical problem
Sunday 24 June 2012
Branches of NatWest are to open until midday today following technical hitches that have left thousands of customers unable to withdraw cash or pay their bills.
The bank, which also had staff working until 6pm in more than 900 branches yesterday, took the unusual step of opening on a Sunday in an effort to clear the backlog. While the underlying technical issue has been fixed, the bank could not say when the problem will be fully resolved. Reports yesterday that the after-effects are expected to extend into tomorrow at least.
The technical glitch has disrupted home purchases and regular payments. Customers have found payments have gone awry and seen wages disappear. Where money has been credited to a customer's account overnight, there may be a delay in it showing up on their balance. Concerns have been raised over penalty charges following suggestions that thousands of people could be hit with fines if regular household bill payments, such as mortgages, are affected.
The issues also affect Royal Bank of Scotland (RBS), which has extended opening hours at 200 branches, and users of Ulster Bank, which extended hours at 60 branches. All three are part of RBS Group, which has apologised to customers affected by technical problems it says are now fixed. In a statement, it said it was "working around the clock" to resolve the problem fully and has pledged "no one will be left permanently out of pocket" as a result of the issue. It said the backlog was caused by a "system outage" on Tuesday.
NatWest has more than 7.5 million personal banking customers but it is not known how many people have been affected. About 100,000 Ulster Bank customers have been hit by the problem. The technical issue reportedly arose after staff tried to install a software update on RBS's payment processing system, but instead corrupted it.
One Twitter user wrote: "Due to complete on flat purchase today. All the money missing in cyberspace. Stressful enough without this, thanks #natwest."
A spokeswoman for UK Payments Administration, which oversees payments generally, said the problem did not appear to have affected other banks. But she warned that anyone expecting payments from people who bank with NatWest and RBS could encounter delays. Stephen Hester, the chief executive of RBS, which owns NatWest, yesterday apologised to customers: "On this occasion we have let them down."
Brits who migrate to Costa del Sol more unhappy than those who stay at home
LAPD releases haunting crime scene photos from its archives
Peaches Geldof funeral: Bob Geldof leads tributes at emotional service in same church she married husband Thomas Cohen and mother Paula Yates was buried
Duke and Duchess of Cambridge photographed with Prince George off-duty may spark privacy row
Malaysia Airlines flight MH370: Concerns grow among search officials that missing jet ‘may have landed somewhere else’
Ukip election posters: Nigel Farage defends 'racist' campaign anti-immigration campaign ahead of Europe elections
Is Britain really a land of God? Furious debate after David Cameron claims we are a Christian country
Ukip leader Nigel Farage defends employing German wife, at launch of anti-immigration poster campaign
An open letter to Nigel Farage: you may smile, but I am not seduced
'Sinful': Video of British Muslims dancing to Pharrell Williams's hit Happy comes under attack
David Cameron's constituency office calls police on food bank campaigners Bishop of Oxford and Reverend Keith Hebden
- 1 Revealed: Scientists ‘edit’ DNA to correct adult genes and cure diseases
- 2 David Cameron's constituency office calls police on food bank campaigners Bishop of Oxford and Reverend Keith Hebden
- 3 A bottle of wine a day is not bad for you and abstaining is worse than drinking, scientist claims
- 4 Women take on Bear Grylls over 'sexist' male-only desert island show
- 5 Malaysia Airlines flight MH370: Concerns grow among search officials that missing jet ‘may have landed somewhere else’
Very Competitive: Austen Lloyd: Clinical Negligence - Oxford An opportunity f...
£55000 - £62000 per annum + outstanding benefits and bonus: Pro-Recruitment Gr...
£120 per day: Randstad Education Luton: Reception teacher required for an Outs...
£35000 - £45000 per annum + excellent company benefits : Pro-Recruitment Group...