NatWest to open today after IT fault

Bank scrambles to clear payment backlog after technical problem

Branches of NatWest are to open until midday today following technical hitches that have left thousands of customers unable to withdraw cash or pay their bills.

The bank, which also had staff working until 6pm in more than 900 branches yesterday, took the unusual step of opening on a Sunday in an effort to clear the backlog. While the underlying technical issue has been fixed, the bank could not say when the problem will be fully resolved. Reports yesterday that the after-effects are expected to extend into tomorrow at least.

The technical glitch has disrupted home purchases and regular payments. Customers have found payments have gone awry and seen wages disappear. Where money has been credited to a customer's account overnight, there may be a delay in it showing up on their balance. Concerns have been raised over penalty charges following suggestions that thousands of people could be hit with fines if regular household bill payments, such as mortgages, are affected.

The issues also affect Royal Bank of Scotland (RBS), which has extended opening hours at 200 branches, and users of Ulster Bank, which extended hours at 60 branches. All three are part of RBS Group, which has apologised to customers affected by technical problems it says are now fixed. In a statement, it said it was "working around the clock" to resolve the problem fully and has pledged "no one will be left permanently out of pocket" as a result of the issue. It said the backlog was caused by a "system outage" on Tuesday.

NatWest has more than 7.5 million personal banking customers but it is not known how many people have been affected. About 100,000 Ulster Bank customers have been hit by the problem. The technical issue reportedly arose after staff tried to install a software update on RBS's payment processing system, but instead corrupted it.

One Twitter user wrote: "Due to complete on flat purchase today. All the money missing in cyberspace. Stressful enough without this, thanks #natwest."

A spokeswoman for UK Payments Administration, which oversees payments generally, said the problem did not appear to have affected other banks. But she warned that anyone expecting payments from people who bank with NatWest and RBS could encounter delays. Stephen Hester, the chief executive of RBS, which owns NatWest, yesterday apologised to customers: "On this occasion we have let them down."

Arts & Entertainment
William Shakespeare's influence on English culture is still strongly felt today, from his plays on stage to words we use everyday
arts
News
Strange 'quack' noises could be undersea chatter of Minke whales
science
Voices
voices Furore is yet another example of shameful Westminster evasion, says Nigel Farage
Sport
Manchester United manager David Moyes has claimed supporters understand the need to look at
sportScot thanks club staff and fans, but gives no specific mention of players
VIDEO
Have you tried new the Independent Digital Edition iPad app?
News
weird news... and film it, obviously
Arts & Entertainment
tv
Sport
sport
News
Matthew Mcnulty and Jessica Brown Findlay in 'Jamaica Inn'
mediaHundreds complain over dialogue levels in period drama
News
peopleJay Z and Beyoncé to buy £5.5m London townhouse
Voices
voicesMoyes' tragedy is one the Deputy PM understands all too well, says Matthew Norman
Arts & Entertainment
Rocker of ages: Chuck Berry
musicWhy do musicians play into old age?
News
Jilly's jewels: gardener Alan Titchmarsh
peopleCountry Life magazine's list of 'gallant' public figures throws light on what it means to be a gentleman in the modern world
Sport
John Terry goes down injured in the 70th minute
sportAtletico Madrid 0 Chelsea 0: Blues can finish the job at Stamford Bridge, but injuries to Terry and Cech are a concern for Mourinho
Student
student
News
<b>Rebecca Adlington</b>
<br />This, the first British swimmer to win two
Olympic gold medals in 100 years, is the eversmiling
face of the athletes who will, we're
confident, make us all proud at London 2012
peopleRebecca Adlington on 'nose surgery'
Independent
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
santorini
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Have you tried new the Independent Digital Edition iPad app?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Clinical Negligence

Very Competitive: Austen Lloyd: Clinical Negligence - Oxford An opportunity f...

Projects Financial Analyst - Global Technology firm

£55000 - £62000 per annum + outstanding benefits and bonus: Pro-Recruitment Gr...

Reception Teacher

£120 per day: Randstad Education Luton: Reception teacher required for an Outs...

Commercial B2B Pricing Specialist - Global Bids and Tenders

£35000 - £45000 per annum + excellent company benefits : Pro-Recruitment Group...

Day In a Page

Brits who migrate to Costa del Sol more unhappy than those who stay at home

It's not always fun in the sun: Moving abroad does not guarantee happiness

Brits who migrate to Costa del Sol more unhappy than those who stay at home
Migrants in Britain a decade on: They came, they worked, they stayed in Lincolnshire

Migrants in Britain a decade on

They came, they worked, they stayed in Lincolnshire
Chris Addison on swapping politics for pillow talk

Chris Addison on swapping politics for pillow talk

The 'Thick of It' favourite thinks the romcom is an 'awful genre'. So why is he happy with a starring role in Sky Living's new Lake District-set series 'Trying Again'?
Why musicians play into their old age

Why musicians play into their old age

Nick Hasted looks at how they are driven by a burning desire to keep on entertaining fans despite risking ridicule
How can you tell a gentleman?

How can you tell a gentleman?

A list of public figures with gallant attributes by Country Life magazine throws a fascinating light on what it means to be a gentleman in the modern world
Pet a porter: posh pet pampering

Pet a porter: posh pet pampering

The duo behind Asos and Achica have launched a new venture offering haute couture to help make furry companions fashionable
A History of the First World War in 100 moments: The mutiny that sent a ripple of fear through the Empire

A History of the First World War in 100 moments

The mutiny that sent a ripple of fear through the Empire
Hot stuff: 10 best kettles

Hot stuff: 10 best kettles

Celebrate St George’s Day with a nice cup of tea. Now you just need to get the water boiled
Sam Wallace: Why Giggs is perfect fit as Manchester United boss... in the longer term

Sam Wallace

Why Ryan Giggs is perfect fit as Manchester United boss... in the longer term
Renaud Lavillenie: The sky's the limit for this pole vaulter's ambitions

Renaud Lavillenie: The sky's the limit for this pole vaulter's ambitions

Having smashed Sergei Bubka's 21-year-old record, the French phenomenon tells Simon Turnbull he can go higher
Through the screen: British Pathé opens its archives

Through the screen

British Pathé opens its archives
The man behind the papier mâché mask

Frank Sidebottom

The man behind the papier mâché mask
Chris Marker: Mystic film-maker with a Midas touch

Mystic film-maker with a Midas touch

Chris Marker retrospective is a revelation
Boston runs again: Thousands take to the streets for marathon as city honours dead and injured of last year's bombing

Boston runs again

Thousands of runners take to the streets as city honours dead of last year
40 years of fostering and still holding the babies (and with no plans to retire)

40 years of fostering and holding the babies

In their seventies and still working as specialist foster parents