Orange denies Manila move
Orange has apologised to 40 UK call centre staff who were wrongly told their jobs were being outsourced to the Philippines, blaming the scare on "human error".
Union leaders had earlier voiced concern over planned changes to the centre in Darlington, County Durham, saying that staff faced redundancy, lower pay or "unrealistic" relocation half-way around the world.
The company said it was in contact with the 40 employees involved and will be making it clear it was not proactively asking or expecting people to move to Manila.
"The information given out was not done officially and we apologise to those involved. In the case of work transferring locations, the individuals do have the right to request moving with that work, and we have a duty of care to discuss the option.
"We recently proposed some operational changes to our nightshift customer services for the Orange brand. As part of a business process decision, overnight consumer calls will in future be handled by an existing outsource partner in Manila during their daytime hours.
"In accordance with UK employment law, we've completed a collective consultation and are now holding discussions on an individual basis. All 40 of our consumer nightshift team based in Darlington will be offered alternative roles in the UK, or redundancy terms," said a spokesman.
The Communication Workers Union said it was worried about the impact of the move on jobs in the North East.
Union official Kevin Leetion said: "Night shift staff at Orange's contact centre in Darlington are being told they face redundancy, lower pay or an unrealistic relocation half-way around the world.
"They are understandably concerned about their futures, and we are very worried about the long-term employment implications of this shift for jobs in the North East.
"Staff are also disappointed by the lack of consultation from the company on this change so we're asking Orange to put employment issues at the top of their list. Upsetting staff is not good for morale or customer service so treating people well makes good business sense."
Workers had an option of moving from nights to a day shift, but they would lose allowances worth up to £8,000, said the union.
- 4 Iranian blogger found guilty of insulting Prophet Mohammad on Facebook sentenced to death
- 5 New Tricks: Dennis Waterman to leave the show after a decade of crime-solving
Stamford Hill council removes 'unacceptable' posters telling women which side of the road to walk down
Kim Kardashian 'nude pictures' leaked on 4chan weeks after Jennifer Lawrence 'The Fappening' scandal
Iranian blogger found guilty of insulting Prophet Mohammad on Facebook sentenced to death
Ice Bucket Challenge: US firefighter Tony Grider dies after participating in charity craze near power lines
Hitler’s former food taster reveals the horrors of the Wolf’s Lair
Scottish independence referendum: A nation divided against itself
Scottish referendum results: Cross-party consensus collapses amid Tory-Labour spat on the 'English question'
Scottish independence: David Cameron is becoming the 'George Bush of Britain'
Russia freezes Ukraine into submission: Kiev admits country doesn't have enough fuel for winter
Archbishop of Canterbury admits doubts about existence of God
Plebgate MP Andrew Mitchell called officer a 'little s**t', claim court documents 'exposing ex-Chief Whip's 'record of abusing police'
£70000 - £80000 per annum: Ashdown Group: Group Head of Marketing and Communic...
Negotiable: Randstad Education Manchester: Level 3 Nursery Nurse required for ...
Negotiable: Randstad Education Manchester: L3 Nursery Nurses urgently required...
Negotiable: Randstad Education Manchester: We have a number of schools based S...