Patients forced to wait in ambulances outside hospital ‘for up to six hours’ as A&E departments are too busy to take them

NHS guidance recommends that patients should wait in ambulances for no longer than 15 minutes

Patients are being forced to wait in ambulances outside hospitals for up to six hours because accident and emergency departments are too busy to take them, according to new figures.

Paramedics are only allowed to hand patients over to hospitals when staff there can take charge of them with NHS guidance recommending that patients should wait in ambulances for no longer than 15 minutes but in one case a patient in Wales was made to wait more than six hours before being admitted, the BBC has found.

The figures were released to the BBC under the Freedom of Information Act after it asked all UK ambulance services for their longest waits for the 12 weeks from August to October. The longest delay, of a patient waiting for six hours and 22 minutes, occurred in Wales. Each weekly maximum wait there for the period was more than three hours.

In the east of England one patient was forced to wait five hours and 51 minutes, while Scotland had the best record, with none of the weekly maximum waits longer than two hours. Northern Ireland and the Isle of Wight failed to provide data, the BBC said. Delays of more than 30 minutes in England can lead to fines.

Dr Clifford Mann, president of the College of Emergency Medicine, said the figures were “alarming”.

He told the BBC: “There's always going to be a small number of patients whose transfer is delayed, but not to the extent of these figures - which are approaching three, four - sometimes six hours.

Barbara Hakin, deputy chief executive of NHS England, said there were 4,476 delays of more than 30 minutes in handing patients on from ambulances last week, down by nearly 1,000 on the same week in 2012. But she conceded that ambulance services were under pressure.

She said: “NHS England recognises it is essential ambulances are back on the road as soon as possible after taking patients to A&E, though we know it is sometimes in the best interests of patients' safety that they remain in the ambulance after they have arrived at the hospital.”

Ms Hakin said NHS England has allocated an extra £14 million for extra staff and equipment over the winter months.

Dr Hakin, speaking on BBC Breakfast, said:  “We try really hard to make sure that patients get absolutely the right treatment, in the right place. That is why we have put more money into the NHS to try and improve services within our A&E departments and more money into the ambulance services so that they can recruit more staff.

“These long waits are the exception. We are not complacent, we want to make sure they don't happen. Whatever happens, individual patient safety will take priority.”

Shadow health secretary Andy Burnham said: “Winter is setting in, but David Cameron is still dangerously complacent about the crisis in England's A&Es. His failure to face up to it is having a serious knock-on effect on ambulance services.

“Ambulances are trapped in queues at A&Es, unable to hand over patients at bursting hospitals. Ministers are leaving large swathes of the country without adequate ambulance cover - people who have faced an anxious wait for an ambulance will be stunned by their complacency.

“David Cameron's fingerprints are all over the A&E crisis. It proves you can't trust the Tories with the NHS.”

Additional reporting PA

News
Susan Sarandon described David Bowie as
peopleSusan Sarandon reveals more on her David Bowie romance
Sport
Arsenal supporters gather for a recent ‘fan party’ in New Jersey
football
Sport
sportDidier Drogba returns to Chelsea on one-year deal
Arts and Entertainment
The Secret Cinema performance of Back to the Future has been cancelled again
film
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
News
ebookA unique anthology of reporting and analysis of a crucial period of history
Life and Style
Balmain's autumn/winter 2014 campaign, shot by Mario Sorrenti and featuring Binx Walton, Cara Delevingne, Jourdan Dunn, Ysaunny Brito, Issa Lish and Kayla Scott
fashionHow Olivier Rousteing is revitalising the house of Balmain
News
people
Arts and Entertainment
Christian Grey cradles Ana in the Fifty Shades of Grey film
filmFifty Shades of Grey trailer provokes moral outrage in US
News
BBC broadcaster and presenter Evan Davis, who will be taking over from Jeremy Paxman on Newsnight
peopleForget Paxman - what will Evan Davis be like on Newsnight?
Life and Style
fashionCustomer complained about the visibly protruding ribs
Voices
The new dawn heralded by George Osborne has yet to rise
voicesJames Moore: As the Tories rub their hands together, the average voter will be asking why they're not getting a piece of the action
Sport
Dejan Lovren celebrates scoring for Southampton although the goal was later credited to Adam Lallana
sport
News
newsComedy club forced to apologise as maggots eating a dead pigeon fall out of air-conditioning
Arts and Entertainment
Jo Brand says she's mellowed a lot
tvJo Brand says shows encourage people to laugh at the vulnerable
Life and Style
People may feel that they're procrastinating by watching TV in the evening
life
Independent
Travel Shop
the manor
Up to 70% off luxury travel
on city breaks Find out more
santorini
Up to 70% off luxury travel
on chic beach resorts Find out more
sardina foodie
Up to 70% off luxury travel
on country retreats Find out more
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Senior Risk Manager - Banking - London - £650

£600 - £650 per day: Orgtel: Conduct Risk Liaison Manager - Banking - London -...

Commercial Litigation Associate

Highly Attractive Package: Austen Lloyd: CITY - COMMERCIAL LITIGATION - GLOBAL...

Systems Manager - Dynamics AX

£65000 - £75000 per annum + Benefits: Progressive Recruitment: The client is a...

Service Delivery Manager (Software Development, Testing)

£40000 - £45000 per annum: Ashdown Group: A well-established software house ba...

Day In a Page

Evan Davis: The BBC’s wolf in sheep’s clothing to take over at Newsnight

The BBC’s wolf in sheep’s clothing

What will Evan Davis be like on Newsnight?
Finding the names for America’s shame: What happens to the immigrants crossing the US-Mexico border without documents who never make it past the Arizona desert?

Finding the names for America’s shame

The immigrants crossing the US-Mexico border without documents who never make it past the Arizona desert
Inside a church for Born Again Christians: Speaking to God in a Manchester multiplex

Inside a church for Born Again Christians

As Britain's Anglican church struggles to establish its modern identity, one branch of Christianity is booming
Rihanna, Kim Kardashian and me: How Olivier Rousteing is revitalising the house of Balmain

Olivier Rousteing is revitalising the house of Balmain

Parisian couturier Pierre Balmain made his name dressing the mid-century jet set. Today, Olivier Rousteing – heir to the house Pierre built – is celebrating their 21st-century equivalents. The result? Nothing short of Balmania
Cancer, cardiac arrest, HIV and homelessness - and he's only 39

Incredible survival story of David Tovey

Tovey went from cooking for the Queen to rifling through bins for his supper. His is a startling story of endurance against the odds – and of a social safety net failing at every turn
Backhanders, bribery and abuses of power have soared in China as economy surges

Bribery and abuses of power soar in China

The bribery is fuelled by the surge in China's economy but the rules of corruption are subtle and unspoken, finds Evan Osnos, as he learns the dark arts from a master
Commonwealth Games 2014: Highland terriers stole the show at the opening ceremony

Highland terriers steal the show at opening ceremony

Gillian Orr explores why a dog loved by film stars and presidents is finally having its day
German art world rocked as artists use renowned fat sculpture to distil schnapps

Brewing the fat from artwork angers widow of sculptor

Part of Joseph Beuys' 1982 sculpture 'Fettecke' used to distil schnapps
BBC's The Secret History of Our Streets reveals a fascinating window into Britain's past

BBC takes viewers back down memory lane

The Secret History of Our Streets, which returns with three films looking at Scottish streets, is the inverse of Benefits Street - delivering warmth instead of cynicism
Joe, film review: Nicolas Cage delivers an astonishing performance in low budget drama

Nicolas Cage shines in low-budget drama Joe

Cage plays an ex-con in David Gordon Green's independent drama, which has been adapted from a novel by Larry Brown
How to make your own gourmet ice lollies, granitas, slushy cocktails and frozen yoghurt

Make your own ice lollies and frozen yoghurt

Think outside the cool box for this summer's tempting frozen treats
Ford Fiesta is UK's most popular car of all-time, with sales topping 4.1 million since 1976

Fiesta is UK's most popular car of all-time

Sales have topped 4.1 million since 1976. To celebrate this milestone, four Independent writers recall their Fiestas with pride
10 best reed diffusers

Heaven scent: 10 best reed diffusers

Keep your rooms smelling summery and fresh with one of these subtle but distinctive home fragrances that’ll last you months
Commonwealth Games 2014: Female boxers set to compete for first time

Female boxers set to compete at Commonwealth Games for first time

There’s no favourites and with no headguards anything could happen
Five things we’ve learned so far about Manchester United under Louis van Gaal

Five things we’ve learned so far about United under Van Gaal

It’s impossible to avoid the impression that the Dutch manager is playing to the gallery a little