Rail passengers suffer delays and cancellations on busy commuter line

 

Rail passengers on one of the busiest commuter lines faced delays and cancellations today because of emergency engineering works.

The Brighton to London main line was affected after train services were disrupted between Gatwick Airport and East Croydon due to the emergency works between the airport and Horley.

The disruption has hit Southern, First Capital Connect and First Great Western services. Gatwick Express was also running to a reduced half-hourly service.

A Southern spokeswoman said the emergency engineering work had affected rail services between Gatwick Airport and East Croydon since around 8am. An earlier signalling problem in the area also affected some services.

She said the lines were reopened at around 11am but warned that passengers would still face delays as services returned to normal.

"We have all the tracks now but things are in the wrong place. It will (the delays) come down during the day," she said.

A First Capital Connect spokesman said the delays were affecting services between Brighton and Bedford.

A Network Rail spokesman said: "We had to undertake some emergency engineering work this morning near Gatwick.

"We appreciate people's patience in bearing with us while we carried out the work.

"In all cases, we take safety very seriously on the railway and therefore we had to take this action."

Meanwhile, rail customer watchdog Passenger Focus met officials of train company London Midland today over the company's driver shortage that has affected services recently.

David Sidebottom, passenger director at Passenger Focus, said: "London Midland has improved the information available to passengers and we are glad that they were willing to work with us to try to improve the situation.

"We are encouraging the company to go further and to be flexible with the way they compensate those who have been affected."

He went on: "The 'delay repay' compensation payments kick in once the passenger is 30 minutes late arriving at their destination.

"But if you're delayed by 28 or 29 minutes, or even less on a regular basis, the inconvenience can be as great, so we are pushing for a more fair and reasonable interpretation of the rules while this problem is sorted out. We would also like to see a compensation payment to season ticket holders, on top of delay repay." Passenger Focus said it welcomed the company's work with bus providers to make sure that passengers weren't left stranded, and is keen to see this arrangement made formal rather than organised on a case-by-case basis.

Mr Sidebottom added: "London Midland must keep up the flow of information and make certain that staff are on hand to help passengers.

"It must also do everything possible to arrange alternative travel plans - ensuring that it doesn't further strain passengers' patience."

A First Capital Connect spokesman said a normal service of four trains an hour was running between Brighton and Bedford but there were still expected delays of up to 30 minutes.

PA

PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
News
ebooksNow available in paperback
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Austen Lloyd: Clinical Negligence Solicitor

Highly Competitive Salary: Austen Lloyd: HAMPSHIRE MARKET TOWN - A highly attr...

Ashdown Group: IT Systems Analyst / Application Support Engineer (ERP / SSRS)

£23000 - £30000 per annum + pension, 25days holiday: Ashdown Group: An industr...

Ashdown Group: Junior Reports Developer / Application Support Engineer

£23000 - £30000 per annum + pension, 25days holiday: Ashdown Group: An industr...

Recruitment Genius: Client Support Officer

£10 - £11 per hour: Recruitment Genius: The candidate must be committed, engag...

Day In a Page

In a world of Saudi bullying, right-wing Israeli ministers and the twilight of Obama, Iran is looking like a possible policeman of the Gulf

Iran is shifting from pariah to possible future policeman of the Gulf

Robert Fisk on our crisis with Iran
The young are the new poor: A third of young people pushed into poverty

The young are the new poor

Sharp increase in the number of under-25s living in poverty
Greens on the march: ‘We could be on the edge of something very big’

Greens on the march

‘We could be on the edge of something very big’
Revealed: the case against Bill Cosby - through the stories of his accusers

Revealed: the case against Bill Cosby

Through the stories of his accusers
Why are words like 'mongol' and 'mongoloid' still bandied about as insults?

The Meaning of Mongol

Why are the words 'mongol' and 'mongoloid' still bandied about as insults?
Mau Mau uprising: Kenyans still waiting for justice join class action over Britain's role in the emergency

Kenyans still waiting for justice over Mau Mau uprising

Thousands join class action over Britain's role in the emergency
Isis in Iraq: The trauma of the last six months has overwhelmed the remaining Christians in the country

The last Christians in Iraq

After 2,000 years, a community will try anything – including pretending to convert to Islam – to avoid losing everything, says Patrick Cockburn
Black Friday: Helpful discounts for Christmas shoppers, or cynical marketing by desperate retailers?

Helpful discounts for Christmas shoppers, or cynical marketing by desperate retailers?

Britain braced for Black Friday
Bill Cosby's persona goes from America's dad to date-rape drugs

From America's dad to date-rape drugs

Stories of Bill Cosby's alleged sexual assaults may have circulated widely in Hollywood, but they came as a shock to fans, says Rupert Cornwell
Clare Balding: 'Women's sport is kicking off at last'

Clare Balding: 'Women's sport is kicking off at last'

As fans flock to see England women's Wembley debut against Germany, the TV presenter on an exciting 'sea change'
Oh come, all ye multi-faithful: The Christmas jumper is in fashion, but should you wear your religion on your sleeve?

Oh come, all ye multi-faithful

The Christmas jumper is in fashion, but should you wear your religion on your sleeve?
Dr Charles Heatley: The GP off to do battle in the war against Ebola

The GP off to do battle in the war against Ebola

Dr Charles Heatley on joining the NHS volunteers' team bound for Sierra Leone
Flogging vlogging: First video bloggers conquered YouTube. Now they want us to buy their books

Flogging vlogging

First video bloggers conquered YouTube. Now they want us to buy their books
Saturday Night Live vs The Daily Show: US channels wage comedy star wars

Saturday Night Live vs The Daily Show

US channels wage comedy star wars
When is a wine made in Piedmont not a Piemonte wine? When EU rules make Italian vineyards invisible

When is a wine made in Piedmont not a Piemonte wine?

When EU rules make Italian vineyards invisible