Rail passengers suffer delays and cancellations on busy commuter line

 

Rail passengers on one of the busiest commuter lines faced delays and cancellations today because of emergency engineering works.

The Brighton to London main line was affected after train services were disrupted between Gatwick Airport and East Croydon due to the emergency works between the airport and Horley.

The disruption has hit Southern, First Capital Connect and First Great Western services. Gatwick Express was also running to a reduced half-hourly service.

A Southern spokeswoman said the emergency engineering work had affected rail services between Gatwick Airport and East Croydon since around 8am. An earlier signalling problem in the area also affected some services.

She said the lines were reopened at around 11am but warned that passengers would still face delays as services returned to normal.

"We have all the tracks now but things are in the wrong place. It will (the delays) come down during the day," she said.

A First Capital Connect spokesman said the delays were affecting services between Brighton and Bedford.

A Network Rail spokesman said: "We had to undertake some emergency engineering work this morning near Gatwick.

"We appreciate people's patience in bearing with us while we carried out the work.

"In all cases, we take safety very seriously on the railway and therefore we had to take this action."

Meanwhile, rail customer watchdog Passenger Focus met officials of train company London Midland today over the company's driver shortage that has affected services recently.

David Sidebottom, passenger director at Passenger Focus, said: "London Midland has improved the information available to passengers and we are glad that they were willing to work with us to try to improve the situation.

"We are encouraging the company to go further and to be flexible with the way they compensate those who have been affected."

He went on: "The 'delay repay' compensation payments kick in once the passenger is 30 minutes late arriving at their destination.

"But if you're delayed by 28 or 29 minutes, or even less on a regular basis, the inconvenience can be as great, so we are pushing for a more fair and reasonable interpretation of the rules while this problem is sorted out. We would also like to see a compensation payment to season ticket holders, on top of delay repay." Passenger Focus said it welcomed the company's work with bus providers to make sure that passengers weren't left stranded, and is keen to see this arrangement made formal rather than organised on a case-by-case basis.

Mr Sidebottom added: "London Midland must keep up the flow of information and make certain that staff are on hand to help passengers.

"It must also do everything possible to arrange alternative travel plans - ensuring that it doesn't further strain passengers' patience."

A First Capital Connect spokesman said a normal service of four trains an hour was running between Brighton and Bedford but there were still expected delays of up to 30 minutes.

PA

Start your day with The Independent, sign up for daily news emails
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksAn introduction to the ground rules of British democracy
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

SThree: Associate Recruitment Consultant - Global Leader - FTSE 250

£18000 - £23000 per annum + competitive: SThree: As an Associate Recruitment C...

Recruitment Genius: Field Sales Representative

£22000 - £28000 per annum: Recruitment Genius: This family run school photogra...

Recruitment Genius: Area Sales Manager - OTE £42,000

£28000 - £42000 per annum: Recruitment Genius: You will be joining a leading s...

SThree: Associate Recruitment Consultant -Engineering -Renewable Energy

£18000 - £23000 per annum + competitive: SThree: As an Associate Recruitment C...

Day In a Page

Seifeddine Rezgui: What motivated a shy student to kill 38 holidaymakers in Tunisia?

Making of a killer

What motivated a shy student to kill 38 holidaymakers in Tunisia?
UK Heatwave: Temperatures on the tube are going to exceed the legal limit for transporting cattle

Just when you thought your commute couldn't get any worse...

Heatwave will see temperatures on the Tube exceed legal limit for transporting cattle
Exclusive - The Real Stories of Migrant Britain: Swapping Bucharest for London

The Real Stories of Migrant Britain

Meet the man who swapped Romania for the UK in a bid to provide for his family, only to discover that the home he left behind wasn't quite what it seemed
Cheaper energy on the way, but it's not all sunshine and rainbows

Cheaper energy on the way, but it's not all sunshine and rainbows

Solar power will help bring down electricity prices over the next five years, according to a new report. But it’s cheap imports of ‘dirty power’ that will lower them the most
Katy Perry prevented from buying California convent for $14.5m after nuns sell to local businesswoman instead

No grace of God for Katy Perry as sisters act to stop her buying convent

Archdiocese sues nuns who turned down star’s $14.5m because they don’t approve of her
Ajmer: The ancient Indian metropolis chosen to be a 'smart city' where residents would just be happy to have power and running water

Residents just want water and power in a city chosen to be a ‘smart’ metropolis

The Indian Government has launched an ambitious plan to transform 100 of its crumbling cities
Michael Fassbender in 'Macbeth': The Scottish play on film, from Welles to Cheggers

Something wicked?

Films of Macbeth don’t always end well - just ask Orson Welles... and Keith Chegwin
10 best sun creams for body

10 best sun creams for body

Make sure you’re protected from head to toe in the heatwave
Wimbledon 2015: Nick Bollettieri - Milos Raonic has ability to get to the top but he must learn to handle pressure in big games

Nick Bollettieri's Wimbledon files

Milos Raonic has ability to get to the top but he must learn to handle pressure in big games
Women's World Cup 2015: How England's semi-final success could do wonders for both sexes

There is more than a shiny trophy to be won by England’s World Cup women

The success of the decidedly non-famous females wearing the Three Lions could do wonders for a ‘man’s game’ riddled with cynicism and greed
How to stop an asteroid hitting Earth: Would people co-operate to face down a global peril?

How to stop an asteroid hitting Earth

Would people cooperate to face a global peril?
Just one day to find €1.6bn: Greece edges nearer euro exit

One day to find €1.6bn

Greece is edging inexorably towards an exit from the euro
New 'Iron Man' augmented reality technology could help surgeons and firefighters, say scientists

'Iron Man' augmented reality technology could become reality

Holographic projections would provide extra information on objects in a person's visual field in real time
Sugary drinks 'are killing 184,000 adults around the world every year'

Sugary drinks are killing 184,000 adults around the world every year

The drinks that should be eliminated from people's diets
Pride of Place: Historians map out untold LGBT histories of locations throughout UK

Historians map out untold LGBT histories

Public are being asked to help improve the map