Room to improve: Steps for a better stay that all hoteliers should adopt

 

Travel Correspondent

More pluggage

Too many hoteliers have failed to notice that the 21st-century guest carries a minimum of mobile phone, laptop and Kindle, all of which require charging overnight. To offer just a solitary socket concealed behind the chest of drawers is disempowering the guest.

Go green

Don’t merely brag about environmental credentials: do something positive to show you care, beyond the sign in the bathroom asking people to re-use the towel. Example: serve English apple juice rather than Florida orange juice for breakfast, reducing the carbon footprint of refreshment.

Shine a light

Provide proper room lighting at the touch of a single switch, rather than an immensely complex “interactive lighting solution” that requires (a) a torch to track down in the gloom and (b) a vast intellect to operate.

Free, simple Wi-Fi

You don’t charge extra for hot water, nor specify that it is available only in the lobby. Every guest expects hot and cold running internet access, and does not expect to pay for it – nor to have to enter a monumentally complicated code to access Wi-Fi.

Let us walk

Many guests prefer to walk up and down stairs rather than wait for the lift – it’s better for us and for the planet. Yet hotels staircases are usually hard to find and unappealing, and tend to deposit guests in the kitchens or car park rather than the lobby.

Eliminate check-out

Just as I won’t fill my pockets with hotel cutlery nor sneak a bathrobe into my bag, I promise I won’t pillage the minibar.

Every guest wants to leave as swiftly and smoothly as possible – and won’t return to a hotel that insist you stand around while the chambermaid conducts an inventory check. You know our credit card details…

Start your day with The Independent, sign up for daily news emails
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksA celebration of British elections
  • Get to the point
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Ashdown Group: IT Project Coordinator (Software Development) - Kingston

£45000 - £50000 per annum: Ashdown Group: IT Project Coordinator (Software Dev...

Ashdown Group: Editor-in-chief - Financial Services - City, London

£60000 - £70000 per annum + benefits : Ashdown Group: A highly successful, glo...

Ashdown Group: Junior Application Support Analyst - Fluent German Speaker

£25000 - £30000 per annum + benefits: Ashdown Group: A global leader operating...

Ashdown Group: Accountant - London - £48,000 - 12 month FTC

£40000 - £48000 per annum + bonus + benefits: Ashdown Group: International Acc...

Day In a Page

General Election 2015: Ed Miliband's unlikely journey from hapless geek to heart-throb

Miliband's unlikely journey from hapless geek to heart-throb

He was meant to be Labour's biggest handicap - but has become almost an asset
General Election 2015: A guide to the smaller parties, from the the National Health Action Party to the Church of the Militant Elvis Party

On the margins

From Militant Elvis to Women's Equality: a guide to the underdogs standing in the election
Amr Darrag: Ex-Muslim Brotherhood minister in exile still believes Egypt's military regime can be replaced with 'moderate' Islamic rule

'This is the battle of young Egypt for the future of our country'

Ex-Muslim Brotherhood minister Amr Darrag still believes the opposition can rid Egypt of its military regime and replace it with 'moderate' Islamic rule, he tells Robert Fisk
Why patients must rely less on doctors: Improving our own health is the 'blockbuster drug of the century'

Why patients must rely less on doctors

Improving our own health is the 'blockbuster drug of the century'
Sarah Lucas is the perfect artist to represent Britain at the Venice Biennale

Flesh in Venice

Sarah Lucas has filled the British pavilion at the Venice Biennale with slinky cats and casts of her female friends' private parts. It makes you proud to be a woman, says Karen Wright
11 best anti-ageing day creams

11 best anti-ageing day creams

Slow down the ageing process with one of these high-performance, hardworking anti-agers
Juventus 2 Real Madrid 1: Five things we learnt, including Iker Casillas is past it and Carlos Tevez remains effective

Juventus vs Real Madrid

Five things we learnt from the Italian's Champions League first leg win over the Spanish giants
Ashes 2015: Test series looks a lost cause for England... whoever takes over as ECB director of cricket

Ashes series looks a lost cause for England...

Whoever takes over as ECB director of cricket, says Stephen Brenkley
Fishing for votes with Nigel Farage: The Ukip leader shows how he can work an audience as he casts his line to the disaffected of Grimsby

Fishing is on Nigel Farage's mind

Ukip leader casts a line to the disaffected
Who is bombing whom in the Middle East? It's amazing they don't all hit each other

Who is bombing whom in the Middle East?

Robert Fisk untangles the countries and factions
China's influence on fashion: At the top of the game both creatively and commercially

China's influence on fashion

At the top of the game both creatively and commercially
Lord O’Donnell: Former cabinet secretary on the election and life away from the levers of power

The man known as GOD has a reputation for getting the job done

Lord O'Donnell's three principles of rule
Rainbow shades: It's all bright on the night

Rainbow shades

It's all bright on the night
'It was first time I had ever tasted chocolate. I kept a piece, and when Amsterdam was liberated, I gave it to the first Allied soldier I saw'

Bread from heaven

Dutch survivors thank RAF for World War II drop that saved millions
Britain will be 'run for the wealthy and powerful' if Tories retain power - Labour

How 'the Axe' helped Labour

UK will be 'run for the wealthy and powerful' if Tories retain power