Ryanair steward in four-letter rant at passenger
Incident comes after chief executive encouraged firm to soften its macho image
Ryanair's shaky customer service record has taken another blow, after the airline had to apologise for a steward's expletive-filled rant at a passenger over a bag of cheese and crackers.
According to The Sun, passenger Nadir Morris handed back the snack, which he had just asked for, because he thought the price - £4.20 - was too high.
He told the newspaper the steward told him angrily that the price paid for the company's cheap flights.
Upon landing in Pisa, Italy, Mr Morris asked the steward his name so he could make a complaint. The steward refused, he said, and tried to shove him out of the way.
When Morris told him he was recording the conversation, the steward said: "F**k you, f**k you, f**k you."
The steward has since quit his job, and Ryanair said: "We were disturbed by this report of such totally unacceptable behaviour.
"We sincerely and unreservedly apologise to the passenger in question."
Ryanair has a patchy reputation for customer service and angering customers with large fees for re-printing boarding passes and over-large baggage. This image was cited as contributing to the firm's two recent profit warnings in the past three months.
A recent Which? survey found that the airline was distinguished by its “rude and unpleasant” staff and an “aggressive and hostile” attitude towards customers, and ranked it at the bottom of 100 UK brands in terms of customer service.
Its famously brash chief executive, Michael O’Leary, recently told shareholders that the company needed to “eliminate things that unnecessarily piss people off” and soften its macho image.
- 1 Amy Winehouse statue unveiled in Camden
- 2 Lego breaks out of the toy box and heads for the gallery
- 3 George Galloway on Scottish independence: The political class is doing what Hitler couldn’t – destroying Britain
- 4 Headaches, fry ups, and hair of the dog - why do we get hangovers, and is there such thing as a 'cure'?
- 5 A bottle of wine a day is not bad for you and abstaining is worse than drinking, scientist claims
George Galloway on Scottish independence: The political class is doing what Hitler couldn’t – destroying Britain
Daniele Watts: Django Unchained actress detained in Los Angeles after being mistaken for a prostitute
Scottish independence: Nationalist leader Jim Sillars threatens pro-union companies with 'day of reckoning' after independence
Scottish independence: Yes campaign feels the heat as Alex Salmond's NHS claims come under furious attack
Scottish independence: Britain faces 'constitutional crisis' at next election
£23m Birmingham cycle scheme is attacked by Tory councillor for not catering to the elderly
£50 - £65 per day: Randstad Education Leeds: We are looking for flexible and i...
£50 - £65 per annum: Randstad Education Leeds: We are looking for flexible and...
£130 - £160 per day: Randstad Education Leeds: Qualified KS2 Supply Teacher r...
£130 - £160 per day: Randstad Education Leeds: Qualified KS1 Teacher required,...