Stranded Tube passengers awarded £40 each in compensation


Hundreds of passengers stranded because of a faulty Tube train are to be given £40 each in compensation amid claims that London could become an Olympic “laughing stock” because of problems which have hit the transport system this week.

More than 770 passengers had to be walked through tunnels last night because of problems on the Jubilee Line, while commuters faced fresh delays throughout today because of a signal failure at Embankment, while led to the entire circle line being suspended at one stage.

The Circle and District Lines were still being disrupted during this evening's rush hour, while there were also problems on the Hammersmith & City Line and London Overground.

Among those delayed by the train failure were some of the Queen's guests for her Diamond Jubilee celebration at the Royal Academy of Arts attended by celebrities from the arts and fashion worlds.

London Assembly member and Labour's transport spokesman Val Shawcross said: "The Olympic Games opening ceremony is now less than nine weeks away and still ordinary commuters are being hit by delays caused by faulty track, faulty trains and faulty signals.

"Passengers on the jubilee line have endured months of shutdowns for maintenance and upgrade works that were supposed to stop this happening. So why are there still issues with the line? What will happen if the chaos happens during the Olympic Games? Quite simply the mayor needs to get a grip, otherwise London could end up as an international laughing stock."

Nigel Holness, London Underground operations director apologised for last night's disruption, saying: "This was caused by a faulty train between Baker Street and St Johns Wood which led to the suspension of the line between London Bridge and Finchley Road.

"Our staff tried to move the train, which stalled at around 17.35, using a train to push it from behind. This was not successful and we subsequently took the decision to walk passengers off the train.

"This is clearly not the level of service our customers have a right to expect, and we will be refunding those affected."

LU drafted in additional staff from its special requirements team to help passengers off, saying they could not be disembarked sooner as it was thought the train could be pushed forward using the other train.

However this was not possible, partly due to the gradient of the tunnel.

LU said it will pay £40 to everyone stuck on trains last night who had to be walked through tunnels.

A passenger caught up in today's Tube delays said she took three hours to travel from Liverpool Street to Victoria, adding: "There was little or no information - the only thing we were told was that we were going nowhere. I had to catch a bus instead - and they were all packed."

Mike Brown, LU's managing director, said: "The Tube is staffed and maintained to the highest standards and to a level that has made it the safest significant sized railway in Europe. The fact is that we have just recorded the most reliable year on record, carrying more passengers than ever before and operating more services. But we will never be complacent and accept that in the last few days our customers have not had the level of service they are right to expect.

"That is why we and the mayor are committed to working to improve reliability even further as we go into this exciting summer for London."

Bob Crow, general secretary of the RMT transport union, said: "This is shaping up to be a pre-Olympic London transport week of hell with London mayor Boris Johnson and his officials claiming a brilliant service while millions of Londoners know better.

"We are paying a heavy price for a programme of cuts to staffing and maintenance that has reduced the transport system to total chaos just weeks away from the Olympics and the blame lies firmly with the mayor and his senior officials."

Six Tube lines were hit by a variety of problems on Tuesday.

* There were also delays today on mainline services run by the CrossCountry and East Midlands Trains companies because of a signalling problem in the Ambergate area of Derbyshire.

Buses had to replace trains between Matlock and Derby, extending journey times by up to 45 minutes. Trains between Chesterfield and Derby were also diverted.

Commuters' nightmare on Jubilee Line as TfL offers unprecedented cash pay out


Start your day with The Independent, sign up for daily news emails
Barn owls are among species that could be affected
charity appeal
Sarah Silverman (middle) with sister Reform Rabbi Susan Silverman (right) and sister actress Laura Silverman (left) at Jerusalem's Western Wall for feminist Hanuka candle-lighting ceremony
peopleControversial comedian stages pro-equality Hanukkah lighting during a protest at Jerusalem's Wailing Wall
Arts and Entertainment
The Bach Choir has been crowned the inaugural winner of Sky Arts’ show The Great Culture Quiz
arts + ents140-year-old choir declared winner of Sky Arts' 'The Great Culture Quiz'
After another poor series in Sri Lanka, Alastair Cook claimed all players go through a lean period
cricketEoin Morgan reportedly to take over ODI captaincy
Have you tried new the Independent Digital Edition apps?
ebooksA year of political gossip, levity and intrigue from the sharpest pen in Westminster
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Recruitment Genius: Finance Director

£65000 - £80000 per annum: Recruitment Genius: Finance Director required to jo...

Recruitment Genius: Medico-Legal Assistant

£15000 - £25000 per annum: Recruitment Genius: This is a unique opportunity fo...

Ashdown Group: (PHP / Python) - Global Media firm

£50000 per annum + 26 days holiday,pension: Ashdown Group: A highly successful...

The Jenrick Group: Quality Inspector

£27000 per annum + pension + holidays: The Jenrick Group: A Quality Technician...

Day In a Page

Homeless Veterans appeal: 'You look for someone who's an inspiration and try to be like them'

Homeless Veterans appeal

In 2010, Sgt Gary Jamieson stepped on an IED in Afghanistan and lost his legs and an arm. He reveals what, and who, helped him to make a remarkable recovery
Could cannabis oil reverse the effects of cancer?

Could cannabis oil reverse effects of cancer?

As a film following six patients receiving the controversial treatment is released, Kate Hilpern uncovers a very slippery issue
The Interview movie review: You can't see Seth Rogen and James Franco's Kim Jong Un assassination film, but you can read about it here

The Interview movie review

You can't see Seth Rogen and James Franco's Kim Jong Un assassination film, but you can read about it here
Serial mania has propelled podcasts into the cultural mainstream

How podcasts became mainstream

People have consumed gripping armchair investigation Serial with a relish typically reserved for box-set binges
Jesus Christ has become an unlikely pin-up for hipster marketing companies

Jesus Christ has become an unlikely pin-up

Kevin Lee Light, aka "Jesus", is the newest client of creative agency Mother while rival agency Anomaly has launched Sexy Jesus, depicting the Messiah in a series of Athena-style poses
Rosetta space mission voted most important scientific breakthrough of 2014

A memorable year for science – if not for mice

The most important scientific breakthroughs of 2014
Christmas cocktails to make you merry: From eggnog to Brown Betty and Rum Bumpo

Christmas cocktails to make you merry

Mulled wine is an essential seasonal treat. But now drinkers are rediscovering other traditional festive tipples. Angela Clutton raises a glass to Christmas cocktails
5 best activity trackers

Fitness technology: 5 best activity trackers

Up the ante in your regimen and change the habits of a lifetime with this wearable tech
Paul Scholes column: It's a little-known fact, but I have played one of the seven dwarves

Paul Scholes column

It's a little-known fact, but I have played one of the seven dwarves
Fifa's travelling circus once again steals limelight from real stars

Fifa's travelling circus once again steals limelight from real stars

Club World Cup kicked into the long grass by the continued farce surrounding Blatter, Garcia, Russia and Qatar
Frank Warren column: 2014 – boxing is back and winning new fans

Frank Warren: Boxing is back and winning new fans

2014 proves it's now one of sport's biggest hitters again
Jeb Bush vs Hillary Clinton: The power dynamics of the two first families

Jeb Bush vs Hillary Clinton

Karen Tumulty explores the power dynamics of the two first families
Stockholm is rivalling Silicon Valley with a hotbed of technology start-ups

Stockholm is rivalling Silicon Valley

The Swedish capital is home to two of the most popular video games in the world, as well as thousands of technology start-ups worth hundreds of millions of pounds – and it's all happened since 2009
Did Japanese workers really get their symbols mixed up and display Santa on a crucifix?

Crucified Santa: Urban myth refuses to die

The story goes that Japanese store workers created a life-size effigy of a smiling "Father Kurisumasu" attached to a facsimile of Our Lord's final instrument of torture
Jennifer Saunders and Kate Moss join David Walliams on set for TV adaptation of The Boy in the Dress

The Boy in the Dress: On set with the stars

Walliams' story about a boy who goes to school in a dress will be shown this Christmas