Not so. Her first letter was not answered for a month and when she remonstrated with South West Trains, she was told that the delay was caused because management were not sure who owned the lights. Although the lights were the same as those on all stations, which suggested they were BR property, they might be owned by South West Trains, Railtrack or the local council. One division could not overstep its limits and replace the lights if they were not its responsibility. Asked whether this was not a bit bureaucratic for the sake of a few light bulbs, Ms Morgan was told "it is an effect of privatisation".
She was told a letter would be sent informing her of any action taken as soon as possible. In mid-January she was sent a letter informing her that the manager of Barnes station would be looking into the matter. As spring approaches, the alley is still in darkness.
And a victory! Following our item last week about Mrs Harvie who was not able to buy a Super Apex ticket from London to Glasgow at Dumbarton station, the customer relations officer, Steve Perry, has written to her to say that this was a result of "a misunderstanding that should not have arisen". Enclosing a £10 voucher for travel, he said that she would now be able to buy the ticket at Dumbarton. This was in marked contrast to his previous letter which had said "I am unable to comment further on this matter".Reuse content