She approached the conductor who said: "BT have just put new phones in and they take a different kind of phone card."
"Oh, can I buy one then?"
"No. Only the old kind. But don't blame BR - sorry Regional Railways - blame BT."
"But why didn't BT supply you with the new phonecards?"
"The catering is contracted out. It's the caterers who sell them and BT didn't tell them about the new phones, so they've got thousands of the old ones in stock."
Ms Leneman comments: "So, I had no way of contacting the person awaiting my arrival."
The "Mad" railway column is to be featured again this week on the Watchdog programme at 7pm on Thursday on BBC1.Reuse content