Not surprisingly, Mr Choi demanded to know why he was being asked to get off a functioning train and get on a broken-down one which then sat at Salisbury for 45 minutes while it was examined by fitters.
After much prevarication, a railway official gave him a complicated explanation. South Wales and West operates only one train a day into Waterloo and therefore it has no maintenance workers or depot there. As the train was malfunctioning, it wanted to send it towards its depot at Cardiff, rather than risk a breakdown at Waterloo.
Mr Choi was not convinced.He suspects the company did not want to risk a breakdown at Waterloo because it would have had to pay more in platform charges to Railtrack than it would elsewhere.
Of course, under British Rail it would not have mattered where the train needed repairing. Now the depots are all owned by different companies who will charge each other.
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