Woman died after ambulance wait

 


An elderly woman died after waiting nearly an hour-and-a-half for an ambulance when she fell over.

Phyllis Asten, 87, was letting out her dog in the garden of her bungalow in Spencer, Northampton, on Tuesday when she fell, her family said.

Her nine-year-old great-grandson Callum Wright was at her house and he raised the alarm with neighbours who called 999 shortly after 4.30pm.

An ambulance arrived just before 6pm and took Mrs Asten, who was conscious, to Northampton General Hospital.

A spokesman for East Midlands Ambulance Service (EMAS) said that as paramedics were waiting to give a clinical handover to Accident and Emergency staff Mrs Asten went into cardiac arrest.

She was taken to the resuscitation area where doctors managed to revive her but she later died.

Michael Diggin, Mrs Asten's son-in-law, arrived at her house not long after her accident and said she broke her hip as she fell on to concrete slabs.

He told the Northampton Chronicle and Echo they were told not to move her but after around 40 minutes decided to bring her in by using a wheelchair because it was so cold.

He told the newspaper: "At the end of the day, I think someone who is taken into hospital by ambulance should be assessed a bit quicker.

"My mother-in-law was very fit and did everything for herself. People do not normally die from broken hips."

EMAS chief executive Phil Milligan said an ambulance was dispatched to Mrs Asten at 4.38pm - she had been categorised by medical staff as needing a 30-minute response - but it had to be diverted to a patient who had suffered a cardiac arrest.

Another ambulance was dispatched when one became free at 5.27pm, he said, and took Mrs Asten to hospital.

He went on: "Whilst waiting to give a clinical handover to A&E staff, our patient went into cardiac arrest.

"The paramedic who was with her at the time shouted for help and took her straight to the hospital resuscitation area, where she was successfully resuscitated.

"We are sorry to hear that she later passed away and offer our sincere condolences to her family and friends."

Northampton General Hospital said an investigation had begun into the standard of care delivered to Mrs Asten.

A spokesman said: "In common with many other hospitals in the local area, Northampton General Hospital's A&E department was under substantial pressure.

"East Midlands Ambulance Service transported 70 patients to the A&E department during the day."

Chief executive Gerry McSorley said: "I offer our condolences to the patient's family. We have now begun a thorough investigation into the care we provided and the circumstances surrounding this patient's death."

PA

Start your day with The Independent, sign up for daily news emails
PROMOTED VIDEO
Have you tried new the Independent Digital Edition apps?
ebooks
ebooksA special investigation by Andy McSmith
Latest stories from i100
Have you tried new the Independent Digital Edition apps?
Independent Dating
and  

By clicking 'Search' you
are agreeing to our
Terms of Use.

iJobs Job Widget
iJobs General

Tradewind Recruitment: Phase Co-ordinator for Foundation and Key Stage 1

Negotiable: Tradewind Recruitment: Phase Co-ordinator for Foundation and Key S...

Tradewind Recruitment: SEN Teacher

Negotiable: Tradewind Recruitment: SEN Teacher We have a fantastic special n...

Tradewind Recruitment: History Teacher

Negotiable: Tradewind Recruitment: My client is an 11-18 all ability co-educat...

Tradewind Recruitment: Year 6 Teacher

£100 - £150 per day: Tradewind Recruitment: Year 6 Teacher Birmingham Jan 2015...

Day In a Page

Isis hostage crisis: The prisoner swap has only one purpose for the militants - recognition its Islamic State exists and that foreign nations acknowledge its power

Isis hostage crisis

The prisoner swap has only one purpose for the militants - recognition its Islamic State exists and that foreign nations acknowledge its power, says Robert Fisk
Missing salvage expert who found $50m of sunken treasure before disappearing, tracked down at last

The runaway buccaneers and the ship full of gold

Salvage expert Tommy Thompson found sunken treasure worth millions. Then he vanished... until now
Homeless Veterans appeal: ‘If you’re hard on the world you are hard on yourself’

Homeless Veterans appeal: ‘If you’re hard on the world you are hard on yourself’

Maverick artist Grayson Perry backs our campaign
Assisted Dying Bill: I want to be able to decide about my own death - I want to have control of my life

Assisted Dying Bill: 'I want control of my life'

This week the Assisted Dying Bill is debated in the Lords. Virginia Ironside, who has already made plans for her own self-deliverance, argues that it's time we allowed people a humane, compassionate death
Move over, kale - cabbage is the new rising star

Cabbage is king again

Sophie Morris banishes thoughts of soggy school dinners and turns over a new leaf
11 best winter skin treats

Give your moisturiser a helping hand: 11 best winter skin treats

Get an extra boost of nourishment from one of these hard-working products
Paul Scholes column: The more Jose Mourinho attempts to influence match officials, the more they are likely to ignore him

Paul Scholes column

The more Jose Mourinho attempts to influence match officials, the more they are likely to ignore him
Frank Warren column: No cigar, but pots of money: here come the Cubans

Frank Warren's Ringside

No cigar, but pots of money: here come the Cubans
Isis hostage crisis: Militant group stands strong as its numerous enemies fail to find a common plan to defeat it

Isis stands strong as its numerous enemies fail to find a common plan to defeat it

The jihadis are being squeezed militarily and economically, but there is no sign of an implosion, says Patrick Cockburn
Virtual reality thrusts viewers into the frontline of global events - and puts film-goers at the heart of the action

Virtual reality: Seeing is believing

Virtual reality thrusts viewers into the frontline of global events - and puts film-goers at the heart of the action
Homeless Veterans appeal: MP says Coalition ‘not doing enough’

Homeless Veterans appeal

MP says Coalition ‘not doing enough’ to help
Larry David, Steve Coogan and other comedians share stories of depression in new documentary

Comedians share stories of depression

The director of the new documentary, Kevin Pollak, tells Jessica Barrett how he got them to talk
Has The Archers lost the plot with it's spicy storylines?

Has The Archers lost the plot?

A growing number of listeners are voicing their discontent over the rural soap's spicy storylines; so loudly that even the BBC's director-general seems worried, says Simon Kelner
English Heritage adds 14 post-war office buildings to its protected lists

14 office buildings added to protected lists

Christopher Beanland explores the underrated appeal of these palaces of pen-pushing
Human skull discovery in Israel proves humans lived side-by-side with Neanderthals

Human skull discovery in Israel proves humans lived side-by-side with Neanderthals

Scientists unearthed the cranial fragments from Manot Cave in West Galilee